Director, Talent Program Manager

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As Director, Talent Program Management, you will lead the design and execution of organization-wide learning and talent programs that ensure consistency, scalability, and alignment to USAA’s strategic priorities. To be successful in this role, you will bring a unique blend of technical expertise and leadership, as reflected in the following qualifications:

• People leadership and change management capability, with experience developing high-performing teams, coaching program managers, and embedding a culture of accountability, inclusion, and continuous improvement.

• Deep understanding of service delivery models, with the ability to design, implement, and refine operating models that ensure consistency, efficiency, and high-quality program delivery across the association.

• Product mindset with a focus on scalability and user experience, bringing discipline in road mapping, continuous improvement, and prioritization to ensure programs deliver measurable business value

• Proven expertise in organization-wide learning and talent program management, with a track record of designing, executing, and governing large-scale, cross-functional HR programs across talent, learning, and performance portfolios.

• Strong governance and compliance mindset, with the ability to establish controls, mitigate risk, and ensure alignment with regulatory expectations while driving efficiency and simplification.

• Technical fluency in HR, talent, and learning systems and reporting tools, including experience with Workday, JWA, Eightfold, Percipio, or similar talent platforms, and the ability to translate data and analytics into actionable insights for senior leadership.

• Demonstrated ability to lead through complexity, balancing business-as-usual program delivery with future-focused transformation and digital enablement.

• Proven ability to influence at the executive level, shaping strategy, presenting to senior leadership, and aligning diverse stakeholders across HR, risk, compliance, audit, and business functions.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. 

If you are ready to lead teams to deliver impactful HR solutions, apply now! 

What you'll do: 

• Accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives.

• Manages the overall program and / or discrete work efforts road map which includes multi-million-dollar complex, strategic programs within a portfolio(s).

• Facilitates sequencing, prioritization, and scheduling for programs; manages program scope, schedule, and budget.

• Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management.

• Provides consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective.

• Keeps abreast of industry trends and best practices and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts.

• Builds and manages a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Adheres to governance rigor required for work efforts.

• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with ri