Client Relationship Manager

Requisition ID  

20466

Country   South Africa Location type   Onsite State / Province   Western Cape City   Cape Town About us  

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries.

Korn Ferry Digital is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Sales and Service
• Total Rewards

Our comprehensive talent suite leverages a combination of proprietary talent IP, talent data, analytics and insights to help customers understand their workforce and existing talent gaps, and deliver targeted talent interventions at scale using HR technology.

Job description  

Korn Ferry Digital, the Software as a Service (SaaS) division of Korn Ferry, delivers world-class, integrated platforms and services, providing clients and consultants with direct access to proprietary data, insights, and analytics. Our digital solutions drive organizational performance through a unified talent framework, addressing various client challenges from talent strategy and compensation programs to hiring decisions and employee motivation.

At the heart of Korn Ferry Digital is the Korn Ferry Talent Suite, a platform that integrates market intelligence, proprietary data, and client data to offer insights and actionable recommendations. It enhances Human Capital Management systems, enabling better decision-making regarding people, leaders, and organizations.

Role: (Associate) Client Relationship Manager (Total Rewards and Work & Career Architecture)

As a(n) (Associate) Client Relationship Manager you will maintain and grow revenue streams from both existing client accounts as well as from prospects / new logo. You will be developing (up and cross sell) and maintaining relationships within the client and leveraging Korn Ferry internal resources to ensure maximum revenues are generated over the longer term. The CRM will work for mid-sized to lager (inter)national client accounts/prospects and will also build the Korn Ferry profile and reputation and demonstrates leadership qualities across the team.

The sales will often be for solutions that are integrated (cross-category e.g., Total Rewards & Organization Strategy) or meet a variety of business challenges. To achieve this, cultivating relationships, identifying opportunities, and key account management and business development skills are critical.

Key Responsibilities:

• Develops sales plans to achieve personal sales targets through new business development in larger organizations that require proven client relationship skills.
• Responsible for end-to-end account planning including research and internal coordination across Korn Ferry.
• Maintain and expand long term relationships to identify and introduce a diverse range of Korn Ferry products and services. Offering value to clients (trusted advisor) in complex buying situations.
• Able to develop, present and propose non-standard client solutions
• Has a good knowledge of Korn Ferry's products within a primary domain and a working knowledge across the full range of our offering, building an understanding of Korn Ferry's consulting capabilities. Primarily focused on Total Rewards and Organizational Strategy. The latter includes our Work & Career Architecture solutions.
• Will have high levels of organizational awareness and a broad network of contacts in other parts of Korn Ferry
• Seeks to find ways to add value above and beyond the specific day-to-day jobs to be done.
• Responsible for developing sales growth in assigned territories (countries)

 

Education, experience, and other qualifications:

• Bachelor’s degree in Business or Human Resources, or other related field, Masters Preferred
• 2-5 years' experience in account management including work with (major) accounts in HR consulting, Total Rewards and/or Work & Career Architecture. Commercial background