STATE VETERANS' SERVICE OFFICER - 50202203

Requisition No: 846124 

Agency: Veterans Affairs

Working Title: STATE VETERANS' SERVICE OFFICER - 50202203

 Pay Plan: Career Service

Position Number: 50202203 

Salary:  44,480.02 

Posting Closing Date: 02/14/2025 

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​Requisition [[ID]]‎

‎STATE VETERANS SERVICE OFFICER – JACKSONVILLE
FLORIDA DEPARTMENT OF VETERANS’ AFFAIRS

JACKSONVILLE VA OPC
Annual Salary: $44,480.02‎ 

Paid Bi-weekly
‎ ‎
Excellent retirement package and optional deferred compensation plan.  Health, vision, ‎dental, disability, and other supplemental insurance are available at reasonable premium ‎rates. Paid vacation and sick leave.  Nine (9) paid holidays and a personal day.  Tuition ‎waiver available for State Universities and Community Colleges (up to 6 credits per ‎semester).‎

 

Education and employment history must be verifiable. Please attach any ‎credentials you claim (degrees, certifications, etc.) to your application.‎

 

*Other vacant positions may be filled from this advertisement within six (6) months ‎of the closing date.

‎ MINIMUM QUALIFICATIONS:‎
•    Applicant must have served as a member of the Armed Forces of the United States ‎and separated from such service with an honorable discharge. A DD214 member ‎copy 4 or comparable document MUST          accompany your application. ‎ 

•    Must have a valid Florida driver's license.‎
•    Must have the ability and willingness to always deal effectively and professionally with diverse individuals.‎
•    Excellent customer service skills.‎
•    Excellent interpersonal skills: ability to work effectively with others. ‎
•    Excellent written and verbal communication skills to include public speaking.‎
•    Strong organization skills and ability to multi-task. ‎
•    Successful completion of the due diligence process, to include but not limited to, a ‎Level II background check.‎
 

PREFERRED QUALIFICATIONS:‎
Preference will be given to candidates with the following knowledge, skills ‎and abilities, as listed on their employment application / resume.‎ 

•    Three (3) years’ employment experience as a Veterans Service Officer or comparable title / experience counseling and handling veterans' affairs.‎
•    One (1) year of interviewing experience

•    Two (2) years of reviewing and interpreting state and federal laws, rules regulations affecting Veterans entitlements.

•    A Bachelor's degree from an accredited college or university. E-7 or above rank may substitute for the required education.‎ Direct experience may substitute for the degree requirement on a year for year             basis.
•    Proficiency in Microsoft Office Suite: Word, Excel, and Outlook.‎
•    Proficiency in web-based applications and specialized internet research. ‎ 

•    Experience with FDVA Vetra-Spec and VA VMBS program applications.‎

 

POSITION DESCRIPTION: ‎
The incumbent will be assigned to the Bureau of Field Services, VA Outpatient Clinic located in Jacksonville, FL - Duval County. The primary responsibility of ‎the incumbents in the positions allocated to this class is to perform ‎administrative and professional duties required to work within the medical clinic or alternate location as needed, interviewing veterans and family members, preparing, ‎and submitting claims for benefits to the U.S. Department of Veterans Affairs. ‎This task will be accomplished using established policies and procedures to ‎ensure that all phases of assigned duties are covered.‎ 

•    Advocate with purpose and passion for Florida veterans and link them to superior ‎services, benefits, and support.  Meet, interview, counsel, using VA Data systems ‎and obtain information to prepare and submit claims for any / all federal ‎and state benefits that each client may be entitled to receive. Assist in preparing ‎and perfecting” appeals”, provide representation at fee basis, hard