Associate, Technical Customer Care

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

JOB DUTIES

• Support both internal and external users with basic technical and application issues / questions

• Manage inbound inquiries on behalf of client, acting as an extension of our client

• Remain in available status per business guidelines to handle incoming phone and email queues. Inquiries can be phone, email, or web

• Provide first level assistance for defined technical problems and escalate issues per business guidelines

• Complex use of multiple systems to service customer inquiries (can be up to 10 systems)  

• Interpret and diagnose issues by reviewing logs, scripts or debugging applications 

• Accurately documents every interaction within CRM and ticketing systems 

• Consult knowledge database to optimize resolutions and follow through on resolution

• Provides timely follow up to close the loop with customers per business guidelines

• Notes any trends with incoming issues and notifies their manager in a timely manner so that the level of attention is broadened

• Must adhere to strict schedule and meet attendance guidelines

Job Qualifications:

JOB QUALIFICATIONS

• High school diploma or GED required

• Two-year technical degree or 1-year technical work-related experience strongly preferred

• 1+ years of customer support experience required; 2 years or more preferred

• Technical help desk or Contact Center experience is a plus

• Aptitude for providing excellent customer service

• Strong communication skills including written for email communications (grammar, punctuation, spelling) 

• Problem solving skills

• Effective listening skills 

• Telephone etiquette

• Able to multi-task while speaking with a customer for most efficient service delivery 

• Working knowledge and proficient with Microsoft Office Suite 

• Meet attendance schedule with dependability and consistency per business guidelines

Annual Pay Range:

30,100 - 40,560 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights include:

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.

• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.

• Health: Multiple medical plan options with mental health and wellness support offerings.

• Retirement: 401(k) with company match and vesting after one year.

• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.

• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

• Click here to see a comprehensive list of our benefit offerings.

Cotality is an Equal Opportunity employer committed to attracting and retaining <