Control Management Director- Chief Technology Office

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About this role

​​​​​​​​​​​​​​​​​​​​​​The Chief Technology Office (CTO), is seeking a Control Management Director to serve as a key member of the Technology, SDI, GTM Control Management organization.

As a Technology Control Director supporting CTO, you will play a critical role in ensuring that technology infrastructure engineering and operations risks are identified, assessed, and managed. You will work closely with the IT Service Mgmt. & Operations and Technology Resiliency Domain teams, as well as the Cloud, Secure Network Service, Data Center & Hosting Platforms, and Mainframe Enabling Technology teams to influence and ensure control modernization is embedded within broader transformational efforts in progress.

You will also work with other control management, risk management, and compliance functions to ensure a coordinated broader control structure and supporting programs which align with regulatory requirements and industry best practices.

Key Responsibilities:

• Risk & Control Oversight: Ensure that technology controls are embedded and modernized within the following areas:

  • Enterprise Data Center Service

  • Disaster Recovery Services

  • Engineering and Deployment of Infrastructure

  • Incident & Problem Management

  • Technology Change Management

  • IT Operations

  • Observability

  • Cloud

  • Mainframe

  • Network

  • Middleware

  • Compute

  • Storage

• Policy & Compliance Alignment: Collaborate with stakeholders to ensure adherence to internal policies, regulatory requirements, and industry frameworks. Ensure coverage area owned policies align with industry expectations and have effective adherence monitoring in place.

• Control Design & Implementation: Assist in designing and implementing controls to address security, data integrity, and operational risks.

• Audit & Compliance Support: Support internal and external audits by providing documentation, control evidence, and remediation plans for any identified gaps.

• Incident & Issue Management: Investigate control failures, conduct root cause analysis, and recommend corrective actions to strengthen controls.

• Training & Awareness: Provide guidance to development teams on control requirements, best practices, and emerging risks in software development.

Required Qualifications

• 8+ years of Risk Management and/or Technology experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of Management experience

Desired Qualifications:

• Strong understanding of technology infrastructure engineering and operations, as well as technology risk management principles.

• Experience with technology control frameworks (e.g., NIST, COBIT, ITIL) and regulatory compliance requirements.

• Familiarity with cloud computing controls, application development/re--platforming and controls at all levels of the infrastructure stack.

• Ability to work cross-functionally with developers, risk teams, and compliance stakeholders.

• Strong analytical, problem-solving, and communication skills.

• Effective understanding and execution of risk management programs, including Risk and Control Self-Assessment (RCSA), Enterprise Risk Identification & Assessment (ERIA) and Issues Management.

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