Senior Manager, Chargeback Operations

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At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

The Senior Manager, Chargeback Operations, will have responsibility and oversight of the Chargeback team's day-to-day operations making sure contracting is accurate and payments are adjudicated on time to ensure patient access. This oversight includes agreements within Specialty Pharmacy, Government Contracts and Commercial Contracts. This position will also be responsible for the following duties and tasks. This role will follow a hybrid working schedule on-site in Foster City, CA.

Job Responsibilities:

• Responsible for auditing of contract data and eligibility to be fully compliant with contract agreements.

• Perform data integrity and quality control checks to identify areas of improvement or training needed within the department.

• Proactively identify potential issues and inefficiencies that arise in the areas of chargebacks and offer recommendations/solutions to department management and resolves escalated issues.

• Effectively liaises with external customers or vendors to ensure satisfactory services levels and resolve issues.

• Builds relationships with senior management and cross-functional teams.

• Establishes business relationships internally and externally of the department to facilitate current and future needs.

• Assists with developing, implementing, and complying with standardized departmental operating procedures and implements specific policies and procedures to comply with local legislation.

• Follows Standard Operating Procedures (SOPs) related to pricing and contracts.

• Ensures compliance with all Government program rules, regulations, and legislation affiliated with these programs within the scope of eligibility maintenance and the administration and processing of chargebacks.

• Helps to create an inclusive environment where people can share diverse perspectives, difficult messages, or contrary opinions without fear (psychological safety) to support a respectful and transparent work environment for all.

• Provides direct supervision to employees.

• Supports the growth, training, and development of Chargeback team members with timely feedback.

• Be the main point of contact for Revenue System Management (Model N), facilitate discovery sessions and lead the data assessment and profiling activities. 

• Design complex reports based on KPIs (key performance indicators), to meet the strategic goals of the organization.

• Effectively research and reconciliation of exceptions/errors. Communicate with wholesalers and end customers in the reconciliation process.

• Coordinate dispute information with Chargeback Analyst and Distributor partne