Network/Telecom Systems Analyst 1-IT

The Network Engineer I will play a critical role in supporting our organization’s network infrastructure. This entry-level position is ideal for a technically skilled and motivated individual eager to contribute to the design, maintenance, and performance of our networks. The Network Engineer I will assist with network upgrades, network-related troubleshooting, and continuous improvement efforts. The role also includes managing infrastructure tickets and collaborating on team-wide projects, helping to ensure the availability, performance, and security of network operations.

As part of the Network Services team within Oracle's Global Information Technology organization, you will be responsible for the delivery of IT services to Oracle's businesses worldwide, these services include the management and delivery of network infrastructure.

Career Level - IC1

Network Support and Troubleshooting:

• Assist in diagnosing and resolving network-related issues, ensuring minimal disruption to operations.
• Work alongside senior engineers to identify root causes and implement solutions for recurring issues.
• Document troubleshooting steps and resolutions for future reference.

Network Upgrades and Maintenance:

• Support network upgrade initiatives, including hardware, software, and firmware upgrades across routers, switches, firewalls, and access points.
• Participate in scheduled maintenance, configuration changes, and testing to enhance network reliability and performance.

Infrastructure Tickets and Requests:

• Manage and prioritize infrastructure-related tickets, addressing user needs, and escalating more complex issues as required.
• Collaborate with cross-functional teams to ensure timely ticket resolution and communicate updates effectively to stakeholders.

Documentation and Reporting:

• Maintain accurate and detailed documentation of network configurations, changes, and procedures.
• Assist in the development of standard operating procedures (SOPs) for network operations and troubleshooting steps.

Network Monitoring and Improvement:

• Monitor network health and performance using network monitoring tools to proactively identify potential issues.
• Recommend improvements to optimize network performance and scalability in collaboration with senior team members.

Team Collaboration and Project Support:

• Participate actively in team meetings, contributing to overall network improvement discussions and sharing insights.
• Support the Network Engineering team with projects, research, and testing new networking solutions.

Maintain records of equipment failure following defined procedures. Assist and with guidance from others escalate client problems according to established procedures. Using network management tools under the direction of more experience staff, analyze network performance. Analyze network performance to ensure adequate bandwidth for business needs. Troubleshoot network problems on the campus network, remote locations and country wide area network though to resolution, either supporting others or by following standard procedures and practices. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in line with existing procedures and practices.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $25.77 to $54.13 per hour; from $53,600 to $112,600 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accru