Sr. Director, Pharmacy Operations & Excellence

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We’re also so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com.

A DAY IN THE LIFE:

The Sr. Director, Pharmacy Operations and Excellence will be responsible for developing and scaling an effective and robust pharmacy operations model for Tandem’s portfolio of insulin delivery solutions. This role requires a strategic leader with a consistent track record of building new, highly effective pharmacy operation models, knowledge on how to transition products from the DME (Durable Medical Equipment) channel to pharmacy. The individual will play a critical strategic role, in partnership with market access team, in expanding from a limited distribution network to a comprehensive model that includes pharmacy wholesalers, specialty pharmacies, and a pharmacy hub. The ideal candidate has a deep understanding of requirements to operationalize a robust pharmacy distribution model, including regulations, packaging requirements and co-pay assistance solutions.

The role will require a strategic thinker, capable of driving initiatives from inception through scalability, developing a phased approach that ensures seamless growth while minimizing business disruption. This leader will also need to operate as a GM and work closely across functions including Sales, Marketing, Market Access, Distribution, Finance, IT, Procurement, Quality, Regulatory and Customer Care to develop business plans and execute on key initiatives.

• Develops and implements a comprehensive pharmacy operations strategy for Tandem Products, focusing primarily on transitioning insulin pumps & supplies from the DME channel to pharmacy.
• Leads the strategic expansion, with market access, from a limited distribution network to a holistic distribution model that includes pharmacy wholesalers, specialty pharmacies, and a pharmacy hub.
• Coordinates with finance department to deploy an effective OOP solution to drive adoption and retention, aligning with consumers’ willingness to pay.
• Collaborates to design and deploy a patient onboarding experience that is well-received and adopted by HCPs, aligning with their existing workflows while anticipating future needs.
• Ensures compliance with regulatory requirements and establish packaging standards that maintain channel integrity given the differing pricing and reimbursement models of pharmacy and medical benefit channels.
• Drives customer care and operational excellence, including executing RFPs for effective sourcing - KPIs, SLAs, and performance and monitoring dashboards to ensure service quality once operational.
• Partners with cross-functional teams (Sales, Marketing, Market Access, Distribution Finance, IT, Customer Care) to ensure alignment and seamless execution of pharmacy initiatives.
• Utilizes channel trade expertise and a robust network to support the scaling of the distribution model.
• Ensures a strong understanding of the fee landscape to optimize operational expenses (OpEx) associated with the development and growth of the pharmacy channel.
• Develops a phased operations growth plan that advances initial access efforts and positions for scalable, sophisticated service models.
• Supports market access in pursuit of delivering on pull-through strategies.
• Supports the short-term planning for the department including headcount, budgeting, training, and systems requirements.
• Participates in the selection, development, performance appraisal, merit recommendation, and promotion of staff.
• Ensures department staff is properly trained, per designated training plan, before assuming job responsibilities.
• Develops and manages schedules and performance requirements of staff.
• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.
• Other responsibilities as assigned.

YOU’RE AWESOME AT:

• Bachelor’s degree in business, pharmacy, healthcare Management, or related field required; MBA or Ph