Water Service Inspector – Customer Service Bureau - SFPUC - (7316) – (157730)

Company Description

• Application Opening: 07/10/2025
• Application Filing Deadline: 07/24/2025
• Salary range: $123,890.00 - $150,566.00
• Recruitment ID: TEX-7316-157730, RTF0157729-01158164

APPOINTMENT TYPE: Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months. The division currently has four (4) exempt positions to fill.

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Job Description

Under general supervision, makes inspections of all types of water services, meters and connections; makes collections from large water consumers; may shut off water supply to enforce payment; connects services to supply water to shipping; investigates complaints regarding water services; and performs related duties as required.

Requires responsibility for: carrying out and explaining existing methods, procedures, rules and regulations pertaining to consumer water services; making regular contacts with the general public, property owners, tenants, building managers, general contractors and other building construction representatives for furnishing or obtaining information and explaining specialized matters pertaining to water services; preparing and maintaining regular operating records pertaining to water services. Nature of work involves considerable sustained physical effort with occasional heavy work requiring manual effort and dexterity with frequent exposure to accident and health hazards and somewhat disagreeable elements.

Project: SFPUC Advanced Metering Infrastructure (AMI) Lifecycle Management Project

Position Summary: As a key member of the AMI Operations team, the Water Service Inspector provides hands-on technical expertise related to the installation, maintenance, and performance of water meters and Meter Transmitting Units (MTUs).

Essential Duties:

1. Investigates complaints and emergency calls pertaining to poor pressure, noises in pipes and fixtures, dirty water, water seepage, bad tastes and odors; determines causes of faults, remedies conditions if possible or makes arrangements for dispatching repair crews, or recommends repairs be made by commercial plumber; inspects buildings and/or blueprints to determine size of service and meter necessary to insure adequate water supply.

2. Removes meters and conducts flow and pressure tests; advises party on premises of results; reinstalls meter.

3. Reads water meters for changes of accounts; turns water on for beginning of new-account; inspects for leaks or faulty fixtures; opens pipes on inside and outside of buildings; obtains applications for water service from new 'occupants; collects deposits; notifies party of any faulty conditions found.

4. Plans for replacement of meters, faulty or noisy; reports faulty pavement adjacent to meter and over service lines; inspects sidewalk areas which have been broken in connection with water service installation or repair; replaces faulty meter box covers; makes reports of all conditions found and actions taken.

5. Acts as special collector for the settlement of delinquent accounts; discontinues services after due notice in an effort to enforce collection; maintains records of amounts collected; reports accounts considered as poor