Senior Customer Experience Credit Controller Iberia

Job Title: Senior Customer Experience Credit Controller Iberia

Location: Budapest

Contract terms:Permanent

Grade: L5C

About us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.

About the role

The Source To Cash (STC) Service Delivery serves around 25 markets/countries and embraces end-to-end processes within Diageo Budapest.  The Credit Control stream entails various credit control and cash collection activities for the served markets. STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base. Within Southern Europe, the Customer Experience Credit Controller from the Iberia team is responsible for daily customer account risk management, from pro-active cash collection to customer claim management and order release.

• Support Proactive cash collection from the Customer Spend side

• Handle queries and drive issue resolution (log, assign, chase)

• Manage relationship with customers, with the market (e.g. Account managers, Credit Risk manager, Finance manager), with Accenture and internally (e.g. Governance Team, Credit Control)

• Manage customer ledger according to KPIs (RC, texting, reconciliation)

• Coordinate team members who deal with Customer Spend tasks and create a supportive network between them

• Maintain process documentation

• Train, coach, motivate and develop skills of others within the team

• Train newcomers

• Reporting (daily, weekly and monthly reports)

• Continuously look for Customer Spend and Rebate process improvement, standardisation to drive customer satisfaction and raise service efficiency

• Find root-causes, prepare analysis and set-up Action Plan

• Actively promote the CARM/Control agenda

• Give input to Cash Forecasting

• Ensure A&P or Rebate credit notes are created on a timely manner, RFT

• Ensure all SAP documents are billed and delivered to customers

• Active participation in Customer Spend/Rebate related GDBS Lean

• Projects and System upgrades

• Provide support for TLs and Managers

What you will bring

• University or College degree and 3 years relevant experience

• Speaks English and Spanish fluently

• Has significant financial knowledge, willing to improve day-to-day

• Has strong interpersonal and communication skills

• Ability to analyse measures and to understand business impacts

• Makes suggestions on improvement actions to achieve business goals and improve business performance

• Solution oriented

• Seen as a strong team player and able to work individually

• Solid PC literacy, strong Excel, SAP and Outlook skills required

• Is self-confident, accurate and pays attention to details

Benefits

• Unique Family Leave opportunity

• We work without border - you will work with people from all over the world

• You will deal with world class brand portfolio

• Wide variety of thematic events, afterwork activities organized by employee communities