Senior Staff Technical Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

DT Strategy Realization Office (SRO) team is part of the wider Digital technology infrastructure & operations organization (DTO).  This team is instrumental in taking the DT strategies from inception to delivery and creating a Center Of Excellence for planning, processes, execution, transformations & operations thereby delivering some of the most innovative and cutting-edge technologies, products and programs. We are truly a team, supporting each other and celebrating our successes! 

What you get to do in this role:

• Work side-by side with business, product, and technology leaders on high-visibility, mission-critical, large, and complex programs, and drive them from original concept through final implementation.
• Take a strategic program leadership role to establish in-take process, prioritization, OKR alignment, milestones, deliverables, and success criteria for your programs ultimately ensuring value realization.
• Help manage risks and dependencies and escalate impediments to meet program objectives.
• Provide transparent and forthright communications with all areas affected by your programs including cross-functional stakeholders, business sponsors and vendors; simplify complex issues into a crisp, actionable executive-level status.
• Generate new data needs and requirements to provide actionable insights to senior leadership.
• Ensure adherence to processes, quality standards, and deliverables so that your programs are delivered with machine-like & data driven predictability.
• Plan and facilitate collaboration from executive-level meetings and large cross-functional events to the day-to-day activities as required.
• Provide a proactive, strategic perspective on improvements to the business, SDLC processes.
• Create and maintain process documentation where needed to promote best practices and leverage lessons learned.
• Analyze trends and data and create reports and dashboards to provide actionable insights to senior leadership.
• Define governance models, operating models for the programs being managed. Socialize and operationalize these models for successful execution.
• Host regular release working stream, operating & steer committee meetings & executive read-outs; deliver crisp status updates to all stakeholders and senior leadership in the most effective manner.
• Deliver hands-on coaching of individual scrum teams in all aspects of scrum - daily meetings, planning, self-organization, collaboration, iterative development, workshops etc.
• Apply Scaled Agile (SAFe) or Agile digital execution and communication across multiple cross functional teams including design, research, UI UX, Architecture, product management and engineering.
• Help all executing & operating teams to deploy effective tooling to define and prioritize the backlog of work for assigned projects including the creation of epics and stories for new features, enhancements to existing features, functionalities, and improving digital experience quality based on customer satisfaction or feedback.
• Work closely with product leaders to transform their vision to roadmaps powered by ServiceNow toolset.