Director, Network Operations Center

Description

Job Title: Director, Network Operations Center (“NOC”)

Department: Network and Engineering

Location: Florida

Reports to: VP, Network 

About Summit Broadband:

Summit Broadband is a leading fiber-optics telecommunications provider based in Florida and provides data, voice, video, and high-speed internet services to residential and commercial customers, as well as ethernet and dark fiber transport to carrier and wholesale customers. Providing superior customer service experience since 1994, Summit Broadband owns and operates its own fiber-optic networks, with a reach of nearly 5,000 route miles, serving multiple communities and industries. Summit Broadband is a member of the Grain Management portfolio of companies.

Role Summary:

This position will lead the Network Operations Center (NOC) that supports multiple technologies including Access, IP, Optical, Voice, Video and Data. This role will build processes and drive them to adoption. This leader will partner with other business units to ensure the NOC is aligned with them in the achievement of key business objectives. The role will be responsible for the NOC meeting all metrics and KPIs. The qualified person will review outage incidents and procedures to increase availability and reliability through automation and proactive measures. This position will also be responsible for managing change activities and outage incidents.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to:

· Developing teams to deliver on key business objectives

· Define development plans and goals for department leaders and employees

· Partner with NOC, Care, and Field Ops team on processes to ensure we are meeting MTTR and Network Performance objectives

· Participate in new technology/product introduction process to ensure the teams monitor health and performance

· Ensure that coordination and communication for change actives

· Consult on maintenance standards, operational design documentation, and templates

· Leader will have accountability of 8 to 15 employees

· One or more technology domains, or organizational responsibility important to group or domain 

· Lead and support departments on roles and responsibilities

· Ensure that each team is delivering on the directives of the organization 

· Ensure that team(s) are performing that job responsibilities as assigned

· Develop leaders in core competencies

· Create and define processes and improvements for team(s)

· Define and drive KPI targets across each process

· Collaborate with partner organizations on process improvements

· Review KPI performance and assess and implement improvements

· Communicate effectively with teams and partner organizations

· Assess new and existing technologies for improvements in quality, scale, and cost. supporting technologies

· Ensure that technologies are meeting targets

· Proficient in technologies related to one or more areas of accountability

· Partner with delivery organization on defining operational readiness requirements. 

· Continuously increase teams understanding of existing and new technologies. 

· Define lifecycle management targets on each technology platform 

· Other duties as assigned

Material Technologies and Vendors Supported:

Tools and Applications:

Manage tools and applications to drive data maturity and automation

• Solarwinds
• netFLEX
• Libre
• MOSAIC   One
• Wi Witbe
• NetBeez 
• Plume Frontline/Adtran Device Manager
• Ciena MCP
•  Netbrain

Processes:

Leverage industry frameworks and best practices to drive process maturity

• eTOM
• ITIL
• Site Reliability Engineering
• MOSAIC One
• Incident Management
• Change Management
• Problem Management
• Broadband Forum

Technologies/Vendors Supported:

•  IPTV
• Hosted Voice
• PON/XGS PON
• Metro Ethernet

· Access

o Vendors: Nokia Routers, Adtran PON

o Technologies/Skills: SDP, OSPF, BGP, ISIS

· IP  

o Vendor: Juniper Routers/Switches, NOKIA

o Technologies/Skills: MPLS, RSVP, LDP, ISIS, OSPF, BGP

· Transport

o Vendor: Ciena, Cisco

o Technologies/Skills: DWDM design, wavelength provisioning, CLR/DLR reports,