Jobs and Careers
HA
Office Coordinator - Customer Service Representative - CSR
Handyman ConnectionUnited Statesfull_timeVerifiedPosted 26 Jul 2026
💰 $54,000/yr($40,000/yr – $54,000/yr)
About the role
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Paid time off
Handyman Connection of Fishers
Fishers, IN
Full-Time | Monday–Friday | Starting at $20–27/hour (Based on Experience)
Fishers, IN
Full-Time | Monday–Friday | Starting at $20–27/hour (Based on Experience)
Looking for More Than Just Another Office Job?
At Handyman Connection of Fishers, we’re a small local team with a lot going on and we care a lot about doing things well.
We’re family-owned, locally operated, and we believe taking care of people matters just as much as taking care of their homes.
We’re looking for someone who likes keeping things organized, solving problems, helping customers, and making busy days run a little smoother.
This isn't a traditional receptionist position.
You’ll be the person helping connect the dots, keeping customers updated, projects moving, craftsmen organized, and the office on track.
If you enjoy learning new tools, improving how things get done, and being the person people can count on, we’d love to meet you.
A Few Things You Should Know
We're a family-owned business.
Some days are smooth.
Some days everything catches on fire at once.
We need someone who can help keep things steady, jump in where needed, and catch small issues before they turn into big ones.
No two days are exactly alike, and that’s part of what makes the role interesting.
If you thrive in an environment where every day is a little different, you'll fit right in.
What You'll Do
Customer Care
- Answer incoming phone calls, emails, and text messages
- Schedule estimate appointments
- Communicate with homeowners throughout their projects
- Provide updates and answer customer questions
- Deliver outstanding customer service from the first phone call through project completion
Scheduling & Coordination
- Schedule estimates and jobs
- Coordinate craftsmen schedules
- Confirm appointments with customers
- Adjust schedules as priorities change
- Keep projects moving efficiently
Office Operations
- Manage customer information in Jobber
- Update job statuses and notes
- Collect deposits before scheduling
- Send invoices and process payments
- Maintain organized digital records
- Ensure projects move smoothly from estimate to completion
Materials & Project Support
- Coordinate material orders and deliveries
- Verify materials are ready before jobs begin
- Communicate with suppliers and craftsmen
- Help prevent delays by staying ahead of project needs
Customer Follow-Up
- Follow up after completed jobs
- Request Google reviews
- Coordinate warranty work when needed
- Help create a five-star customer experience
What Success Looks Like
In this role, success means helping projects keep moving, customers stay informed, and the office feel less scattered.
Success means:
- Customers always know what's happening.
- Craftsmen arrive prepared.
- Projects stay on schedule.
- Deposits are collected before scheduling.
- Customers receive prompt communication.
- Nothing falls through the cracks.
Things We Really Appreciate
✔ Organized job notes
✔ Happy customers
✔ Craftsmen showing up with the right materials
✔ An inbox that doesn’t make us afraid to open it
✔ Solving a problem before it becomes someone else's emergency
What Makes Someone Successful Here
We're looking for someone who:
- Is highly organized and detail-oriented
- Has excellent communication skills
- Can manage multiple priorities in a fast-paced environment
- Learns new technology quickly
- Takes initiative without waiting to be told what to do
- Remains calm under pressure
- Enjoys solving problems
- Takes pride in doing things the right way
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