Client Trainer, Global Academy

CCH Tagetik is seeking a passionate and organized Client Trainer to support all activities related to the Corporate Academy and Knowledge Management teams. In particular:

• Research and develop new training courses and new training assets under the guidance of a Senior Member or a Subject Matter Expert (SME)

• Maintain existing training material

• Organize and deliver small coaching sessions on the area of expertise

• Test (or supervise a Junior client trainer) existing training material after technical or functional updates

• Create and maintain digital assets related to product enablement such as videos, e-learning scripts, knowledge base articles

You are expected to organize and balance the activities related to research, development, delivery and internal knowledge sharing.

Essential duties and responsibilities:

• Support the Academy/Knowledge Management Team and the Global training network, with the ability to solve complex issues in a timely manner, or when possible to act proactively to avoid the arise of any issue

• Deliver training assets on at least 2 areas of Tagetik (in Italian and English)

• Research and develop training assets according to team best practices

• Manage a difficult or large class both from a human and professional point of view

• Reply and manage questions outside the training scope in a professional way

Other duties:

• Prioritize and execute multiple concurrent work streams

• Create and ensure quality and freshness of existing content (Knowledge Base articles, Training Material, Enablement videos, etc.)

• Foster mutually beneficial relationships

• Support coworkers and promote a positive work environment.

Job qualifications:

• Bachelor’s Degree in a related field preferred

• Experience with CCH Tagetik or other enterprise software (ERP, BI tool, …) or experience in design of training courses / programs

• Experience in the Compliance/Regulatory area preferred

• Excellent attention to detail, sense of ownership and proactive attitude towards the role

• Ability to work on own initiative as well as part of a broader team

• Italian and English proficiency (at least C1 level)

• Excellent written and verbal communication skills

• Open-minded and open to interact with people from different background and cultures.

Travel requirements:

Travel (in Europe and overseas) might be required for Corporate events, in-person Training delivery or content development needs.

What do we offer you at CCH Tagetik part of Wolters Kluwer?

• Flexible working hours where you can start between 8:00 and 10:00 and flexible working policy (2 days in the office, 3 days from home).

• English classes and full access to E-learning platforms such as Pluralsight, LinkedIn Learning and Udemy.

• Continuous training plans provided through in-person courses, certifications, training-on-the-job, webinars.

• Performance plans where we would like to determine which career path you prefer to follow. Annual performance and salary reviews.

• Community and teambuilding events like the global code games, network events and Wolters Kluwer value days.

#LI-Hybrid