Business Systems Analyst

Date Opened: Monday, March 23, 2026 12:00 AM

Close Date: Monday, April 13, 2026 12:00 AM

Department: Storm Water Services Department

Salary: $75,471.00 - $94,339.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Acts as a liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions including: Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives; Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology; Researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices); Translating business requirements into application requirements.

SALARY:

The salary for this position is: $84,905.10 - $94,338.99 Commensurate with Experience

SUMMARY

Based in the Business division of Storm Water Services, this position will be responsible for analyzing and defining end user business requirements, collaborating with teams to ensure requirements meet business objectives, defining scope and requirements of projects, and developing project work plans.  Additional responsibilities include providing application support, application training, and data analysis.

Major Duties and Responsibilities:

• Interface with end users to document business processes; identify opportunities for enhancement and make recommendations for improvement
• Gather requirements and analyze workflows for current and new applications
• Performs quality assurance activities including test plan development and execution, testing, and tracking issues and solutions.
• Design and facilitate end user training sessions and create corresponding documentation
• Provide technical and functional support for a variety of applications including ArcGIS, Cityworks, and other applications related to Storm Water business processes
• Create custom maps, data models, scripts, reports, and spatial analysis as requested
• Provide technical support to staff including software/hardware installs and issue troubleshooting
• Provide customer service for both internal and external data inquiries
• Participate as a stakeholder in department and City technology initiatives as well as team meetings

Knowledge, Skills & Abilities:

• High level of professionalism, integrity, and commitment to quality
• High level of analysis and problem-solving ability
• Ability to plan, prioritize, and complete assignments with minimal supervision
• Ability to work independently and in teams
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Customer service experience with ability to work effectively with internal and external candidates
• Excellent communication skills (written and verbal) and ability to communicate technical expertise to all levels of technology users
• Performing a variety of duties, often changing from one task to another of a different nature
• Proficient in the use of Cityworks, ArcGIS Pro, ArcGIS Online/Portal, and Microsoft Office products
• Experience with Python, ModelBuilder, Arcade, SQL, and general hardware knowledge is preferred

Preferred Qualifications: 

• At least two years of relevant college-level course work or an associate degree from an accredited college or university in Geography, Earth Science, Information Technology, Computer Science, or related field
• Three (3) to five (5) years of experience in GIS, business analysis, and technology support

Minimum Qualifications:

High School gra