Scheduling Specialist

JOB TITLE: Scheduling Coordinator

DEPARTMENT: Support Services

SUMMARY OF DUTIES:

A nonexempt position responsible for appropriate scheduling of appointments, answering queue calls and reviewing patient orders in the EMR. This position will require proficiency in technical skill as well as interpersonal relationship skills needed to maintain lasting relationships with Alaska Heart Institute patients and families, referring physicians, AHI physicians and co-workers. The ultimate goal of this position is to provide the highest level of quality patient care and customer service.

ESSENTIAL FUNCTIONS:

1. Determines the need of the caller and connects call to the correct person, department, or documents call accordingly.
2. Accurately schedules and coordinates patient appointments/diagnostic testing by communicating with the patient, review of last office notes and hospital records. Including determination of outside provider appointments or hospitalization since last visit with AHI.
3. Accurately reschedules and/or cancels patient appointments per request.
4. Maintains the scheduling desktops to ensure patients are scheduled in a timely manner.
5. Request records to be sent from referring provider that pertain to reason for referral.
6. Maintains patient confidentiality.

PAY RANGE: $23-27/hr to start (dependent upon experience)

EMPLOYEE BENEFITS:

• Medical
• Dental
• Vision
• Colonial Life Elective Benefits
• Life Insurance
• Profit Sharing 401K
• HSA
• FSA
• Employee Assistance Program
• Wellness Program
• PTO- starting at up to 5.84 hours per pay period (increases with years of service)
• 8 paid holidays per year
• FMLA

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology.

EXPERIENCE: Minimum of one to two years of experience setting and coordinating schedules in a medical practice setting. Prior experience in medical call center operations. Excellent communications and customer services skills.