Senior Account Director

Job Title

Senior Account Director

Job Description Summary

The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while
providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets
the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or
Sr. Managers with accountability for delivering outstanding results within their areas of responsibility.
Manages the day-to-day client relationship of one or more client accounts in multiple geographic regions
within Global Occupier Services (GOS) across two or more service lines below:
1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
2. Project & Development Services
3. Transaction Management
4. Portfolio Administration
5. Portfolio and Workplace Strategy
The Sr. Account Director is typically responsible for between five and ten million dollars in revenue.
This position provides management across all aspects of the accounts including, but not limited to:
1. Service Delivery Excellence (including innovation, best practices etc.)
2. Client Experience & Relationship Management
3. Talent Management and Team Development
4. Financial Performance (including P&L, contract expansion / renewals etc.)

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Obtain a thorough understanding of the client’s business goals and strategies to align real estate services

with these objectives

• Implement the overall vision, strategy and measurement metrics to the applicable service lines

• Develop and maintain strong client relationships

• Implement and manage account governance process

• Provide disciplined contract management to meet superior delivery of all contract deliverables

• Identify existing and new opportunities for enhancing service solutions and capabilities

• Assist with risk mitigation and dispute resolution for client and C&W

• Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity &

inclusion, talent reviews, performance reviews, succession planning etc.

• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.

• Develop and maintain account P&L management, profitability and overall financial performance

Date created or last reviewed: November 2020 Page 1 of 3

Division / Region: Global Occupier Services / Americas

Location: Multiple Regions

U.S. FLSA Job Classification: Exempt Job Code:

Reports to: Senior Managing Director or Executive Managing Director

Approx. number of employees

reporting to this position:

Travel: _X_ Yes

___ No Expected travel: 25-50%

Approved by:

• Contribute to the overall service and financial performance of C&W through effective cross-selling and

relationship / contract expansion

• Ensure quantitative and qualitative analytics and evidenced-based decision making

KEY COMPETENCIES

1. Leadership

2. Customer Relationship Management

3. Technical Skills

4. Organization Design & Management Skills

5. Communication (oral and written)

6. Matrix Organization / Business Partner Skills

7. Presentation Skills

8. Business Acumen

IMPORTANT EDUCATION

• Bachelor’s degree required

• Master’s degree or MBA preferred

IMPORTANT EXPERIENCE

• Minimum of 10 years at management level or other similar capacity

• Experience in directly leading and managing teams, and managing people-managers

• Client, P&L and contract management experience

• Experience in the management of an integrated services account, including Integrated Facility Management,

Project &am