Senior Manager, Customer Insights

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

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Job Function:

Marketing

Job Sub Function:

Marketing Insights & Analytics

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson MedTech Surgery is currently recruiting for a Senior Manager Customer Insights to be located in Raritan, NJ.

Johnson & Johnson MedTech Surgery has made significant contributions to surgery for more than 60 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world's most pressing health care issues and improve and save more lives. Through JJMT Surgery’s surgical technologies and solutions including sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact.

The Senior Manager, Customer Insights is responsible for owning the Biosurgery platform customer insights strategy, including management of primary and secondary market research and market analytics within the Global Strategic Insights (GSI) team. This role serves as the insights representative on the Biosurgery platform team and a key partner to Global Strategic Marketing and cross-functional stakeholders. The Senior Manager will set and manage an integrated insights roadmap and proactively recommend tools, methodologies, and data sources to address strategic and tactical marketplace understanding needs. This role is accountable for translating research and analytics into clear, executive-ready implications and recommendations that drive decisions across pipeline strategy, portfolio prioritization, customer segmentation, value proposition, positioning, and launch readiness.

Responsibilities:

• Own the Biosurgery platform insights strategy and integrated annual/rolling learning plan (primary research, secondary data, competitive intelligence, and forecasting) aligned to key business priorities and decision timelines.

• Lead the end-to-end design and execution of primary market research initiatives, including business problem framing, methodology selection, instrument design, sampling strategy, vendor oversight, analysis, and synthesis

• Translate complex, multi-source data into clear insights, implications, and recommendations, delivering executive-ready storylines that inform key decisions and drive action.

• Lead initiatives to identify unmet needs, emerging trends, customer behaviors, and competitive dynamics; synthesize findings into decision frameworks that inform pipeline, portfolio prioritization, positioning, and launch readiness

• Demonstrate an ability to influence multiple stakeholders, including senior management to ensure a data driven, insight approach to key business decisions and maximum impact thereof

• Support platform business partners in:

  • New Product opportunities through development and execution of learning plans, including needs identification, opportunity assessment, and forecasting.

  • Lead the design and execution of comprehensive market research initiatives to identify unmet needs, emerging trends, customer behaviors, and competitive landscapes, providing strategic insights that inform key business decisions.

  • Use modeling techniques to dev