Systems Engineer- Data Center Operations

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is seeking a Datacenter Engineer to support our best-in-class, carrier grade service infrastructure. This Datacenter Engineer will partner across teams from engineering, quality assurance, build, technical operations and more to troubleshoot and resolve infrastructure and network issues and ensure we are meeting our availability SLAs in a 24/7 data center environment.

 

This position is an individual contributor role reporting to the Manager, Global Operations.

 

Responsibility

• Coordinate logistics, capacity planning, changes, monitoring, testing, and physical security of data center infrastructure

• Manage, physical rack, and cable assets within data centers from the loading dock to hand-off

• Manage resolution of hardware issues through spares replacement or working with the pertinent vendor

• Manage and coordinate shipping and receiving of packages and equipment for the data center

• Ensure data centers are maintained and documented to standard in order to meet our rigorous compliance requirements

• Provide first line troubleshooting and information gathering for Docusign Technical Operations teams

• Coordinate efforts among internal teams and Docusign Technical Operations partners, ensuring issues are resolved, and facilitate communication across teams

• Collaborate with engineering to drive improvements in processes and tools

• Provide high quality support following standard operating procedures and identify missing processes and proactively author SOPs

• Identify recurring issues and escalate appropriately for permanent resolution

• Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to Data Center systems

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5+ years’ experience in data center environments
• Knowledge of critical data center infrastructure (Power configurations, HVAC, Cabling)
• Experience in various software applications such as Microsoft Office 365 Suite and G Suite applications
• Ability to regularly lift 30-50 lbs. and perform work on ladders
• Experience with the process of telecommunication installation and engineering
• Experience with multiple server and networking technologies and OEMs
• Experience supporting the installation of the data center racks and the provisioning of servers and networking hardware
• Experience in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
• Must be capable of obtaining and maintaining certification to access IL4 regulated systems
• Must be a Green Card holder or a US Citizen
• Ability to travel up to 25%

Preferred

• Bachelor's degree in a technical field
• Cable management certifications such as BICSI
• Experience with long term multi-year data center consolidation projects and decommissioning procedures
• Knowledge and experience building and operating high scale, highly available (99.999+) data centers
• Experience using Data Center Infrastructure management (DCIM) tools to manage data center infrastructure
• Experience in a fast-paced data center or facilities management environment
• Experience managing vendors while leading data center build projects
• Experience with data center infrastructure construction (low voltage, elect