Shift Supervisor - Sno Cafe and Deli

Description

Pay Rate: $57,062.08/annually

Shift: Graveyard

Position Type: Full-time, Exempt

PURPOSE

To oversee all staff in the front of the house by: monitoring all dining areas for quality food, beverage, service and overall cleanliness; maintaining standards and policies; ensuring total guest satisfaction; managing timely, accurate and thorough record keeping of personnel, sales and labor and acting as a liaison between Service Staff and Management.

SUPERVISORY SCOPE 

• Cashier
• Lead Cashier 

ESSENTIAL DUTIES / RESPONSIBILITIES 

• Provide direct supervision and mentoring to Lead Cashiers and Cashiers by actively using verbal and written communication; i.e. memos, bulletin boards
• Demonstrate thorough knowledge of all service staff positions, policies, and procedures; Spend majority of shift on the floor observing, delegating tasks and coaching all service staff.
• Will fill in at any position when needed to ensure proper staffing and guest service, and to maintain labor controls within budget expectations.
• Communication with guests to address and answer questions, complaints or concerns in a timely and professional fashion as defined by department policies including questions regarding food, beverage, recipes and prices; Communication with service staff and management via memos, bulletin boards, shift reports and staff meetings.
• Training and continual education of staff on service and guest expectations and assisting team members in the completing all tasks associated with their position.
• Will work professionally with the BOH and communicate effectively with weekly meetings held.
• Counseling, Coaching, Mentoring and any administrative duties.
• Oversee and maintain the cleanliness and production standards to casino standards.
• Other duties as assigned by Management.

Requirements

Education and Experience:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD) 
• Two (2) years supervisory/lead experience in a high-volume a la carte venue or equivalent experience required internally.
• Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position. 
• Ability to effectively communicate with co-workers in a fast-paced, demanding environment with short time frames.
• Agilysys POS System or similar

PREFERRED

Skills and Abilities:

· Computer knowledge of Microsoft Word, Excel, Outlook