Field Service Technician - Account Manager (Water Treatment Service & Solutions)

Tower Water, a leading company in the environmental services industry, is seeking a highly motivated and skilled Technical Account Manager specializing in Water Treatment services. As a Technical Account Manager, you will be responsible for providing excellent customer service, managing key accounts, and ensuring efficient and effective water treatment solutions for our clients.

As a Technical Account Manager, you will be required to provide treatment services to our clients. These services are crucial for ensuring clean and safe water for various applications. Some key aspects of water treatment services include:

• Monitoring and Testing
• Custom Solutions:
• Cooling Tower Treatment:
• Boiler Water Treatment:
• Environmental Compliance:
• Drinking Water Treatment:
• Industrial Water Treatment:

In this role, you will be the primary point of contact for our customers and will work closely with them to understand their water treatment needs. You will develop and maintain strong relationships with clients, ensuring their satisfaction and loyalty. Additionally, you will collaborate with our technical team to design and implement customized water treatment programs and solutions.

Tower Water is committed to providing the highest level of service, and as a Technical Account Manager, you will play a crucial role in upholding our reputation as a trusted leader in the industry. This is an excellent opportunity for an energetic and self-motivated professional to join a dynamic team and contribute to the success of our company.

Responsibilities

• Manage and develop relationships with key accounts in the water treatment industry
• Collaborate with clients to understand their water treatment needs and provide appropriate solutions
• Conduct regular site visits and assessments to ensure effective implementation of water treatment programs
• Oversee the monitoring and testing of water treatment systems
• Provide technical support and troubleshooting to clients regarding water treatment processes
• Prepare and deliver technical presentations to clients and stakeholders
• Collaborate with internal teams to ensure timely and accurate delivery of water treatment solutions.

Requirements

• Bachelor's degree in engineering, environmental science, or a related field
• Proven experience in the water treatment industry, preferably as a Technical Account Manager or similar role
• Strong knowledge of water treatment processes and equipment
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with clients
• Exceptional problem-solving and analytical skills
• Strong organizational and time management abilities
• Proficient in Microsoft Office and other relevant software

Benefits

• Competitive Salary:
  • During the first year, will be paid based on experience and required training time (range of 40-60K)
  • After the first year, salary will be based on knowledge, capacity, and customer service with a high growth potential. Commission will also be paid based on addition services, chemical and equipment sold to the client.
• 401K (with employer matching up to 4%)
• Accrued PTO and paid holidays
• Generous employer contribution towards health benefits costs
• Employer paid life insurance, with additional options.
• Employer paid supplemental short-term disability insurance.
• Pretax benefit options
• We provide all tools and equipment required to perform your duties including a work computer and a cell phone.
• All costs associated for professional certifications are paid by the company.
• Professional development and growth, and quarterly performance conversations
• Other perks