Customer Support Representative

At Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization – this is an exciting time to get on board!

We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success. We offer the following benefits to our Full Time Employees:

• 12 Paid Holidays
• Generous Paid Time Off
• 4% Match on our 401(k)
• Medical, Dental and Vision Benefits
• 100% Company Paid Life, AD&D Insurance, Short and Long Term Disability

 Key Responsibilities and Accountabilities

• Engage customers through calls and secure messages to provide solutions and resolution to customer issues or concerns.
• Exceed customer satisfaction and call productivity standards.
• Demonstrate empathy and make a connection with customers to continue to earn their business.
• Research and resolve problems or errors.
• Provide product and service recommendations to customers to simplify and enhance their banking experience with Axiom.
• Maintain a working knowledge of Bank products, services, internal controls and policies and procedures.
• Collection of customer deposit account(s) that have become overdrawn or charged off.
• Follow Overdraft and charge off Procedures to maintain a good customer experience

Supervision of Personnel 

• None 

Work Environment/Physical Demands 

• Typical call center environment. Minimal physical effort required, normally seated with freedom of movement on a regular basis. This is a full time position in a call center setting which is open six days per week. Work will be performed at the Maitland corporate office or may be hybrid. Rotating shifts will be required.

Qualifications Summary 

• High school graduate or equivalent.
• 2 years customer service experience, call center environment preferred.
• Availability to work a flexible schedule including extended hours, Saturdays and holidays. 

Other Position Requirements 

• Excellent organizational and time management skills. 
• Excellent communication skills.