Technical Product Manager, AI Observability

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Job Overview:
This role is essential for managing technical products that meet specific business objectives and customer needs within the organization. It involves owning the product lifecycle, including vision, strategy, technical delivery, and stakeholder collaboration to ensure successful outcomes. The role requires balancing customer insights, technical feasibility, and business goals to prioritize and deliver product features effectively. Success is measured by product performance, customer satisfaction, and the ability to drive growth through innovative solutions. The work impacts the organization by enabling cross-functional teams to deliver products that enhance customer experiences and achieve business results.

Job Responsibilities:

• Identifies gaps and opportunities in AI Observability by researching industry trends, customer needs, and emerging monitoring technologies
• Uses quantitative and qualitative insights to shape product decisions, focusing on model performance, traceability, and responsible AI metrics
• Translates product strategy into detailed features and user stories, managing the product backlog to support Agile development teams
• Evaluates and integrates AI technologies (e.g., LLMs, vector databases, model monitoring tools) to enhance observability, scalability, and automated insights across the product.
• Collaborates with cross-functional teams and stakeholders to coordinate release schedules and ensure timely product delivery
• Monitors product performance and quality in production, addressing defects and driving continuous improvement
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience.

Knowledge, Skills and Abilities:

• Agile Methodologies Proven success in delivering software with Agile Scrum methodologies and other commonly used tools. (Required)
• Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Agile Project Management Experience with Agile backlog/project management tools. (Required)
• Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
• Project Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role. (Required)
• Communication Proven ability to effectively and efficiently communicate with
  Leadership, while employing a high degree of collaboration and influence.
  Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
• MS SQL Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
• Tableau Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
• SAS Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
• Technology Knowledge of full technology stack on which your assigned product runs. (Required)
• Business Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required)

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $103,400 - $186,400

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s