Senior Software Business Analyst

This is a technical position that supports the Regulatory Content Operations team with a primary focus on products designed to integrate with a customer's SAP Environmental, Health, & Safety (EHS) system. The position involves supporting these products from the standpoint of technical implementation, development, testing, and troubleshooting  within both internal (UL) and external (customer) SAP EHS systems.

The Sr. Software Business Analyst contributes to the ongoing operations, implementation, and maintenance of moderately complex business systems related to content management within SAP EHS.

• Support the Regulatory Content Operations team by ensuring goals and objectives are met within the expected time frame.
• Work independently to manage tasks including the formulation and definition of scope based on client needs, a thorough understanding of the business systems, and industry.
• Ensure solutions meet or exceed customer expectations.
• Able to educate and guide other technical and non-technical members of the team on carrying out and understanding SAP system activities.
• Assist customers and product development team members with technical questions and/or troubleshoot issues related to Regulatory Content product components.
• Work with system support to resolve questions, problems, and enhancement requests.

• Support other departments, divisions, and organizations as needed.

   

• Education to degree level and/or 4+ years equivalent commercial experience

• Generally, 4 Years or more of related experience or demonstrated competency

   

• Has a thorough understanding of the benefits and drawbacks of each development process.
• In depth knowledge and experience in using a range of analysis tools and techniques, including process flow diagrams, sequence flow diagrams, business process models, use cases data dictionaries, discovery sessions, requirements reviews and user stories.
• Can proactively identify where appropriate techniques should be used to the benefit of ongoing complex programs of work.

• Able to guide and mentor more junior members of the BA community in the application of such techniques."

   

• Can apply this business knowledge to the benefit of ongoing projects.
• Significant experience in working with 3rd party suppliers and/or customers.
• Can form strong working relationships with such partners and manage these relationships proactively.
• Ability to clearly communicate and write from a process orientated point of view 
• Ability to work effectively with others including product owners and other stakeholders, managers, developers and testers, manual testers.
• Demonstrates an aptitude to self-learn and encourages self-learning in others.
• Able to share knowledge with Business Analysis colleagues and across multi-functional teams
• Ability to handle multiple complex ongoing projects of varying priorities is a must.
• Ability to self-start and self-manage is a must
• Automatically seeks to solve problems using critical thinking.
• Fully understands the importance of taking a fact based, data driven approach to problem solving and is able to use this approach to solve complex problems across multiple dependent projects.
• Is able to guide more junior team members in problem solving and critical thinking.
• Strong soft skills with the ability to forge strong relationships with colleagues at most levels of the Business.
• Demonstrates the ability to negotiate, compromise and resolve conflicts.
• Is flexible in approach depending on any given situation.

Experience:

• SAP ECC 6.0 and/or S/4HANA
  • SAP EHS (a.k.a. Product Compliance (classic)) Module
    • Technical experience involving the following activities:
      • Specification Management
        • Configuration, create and manage specifications, data entry, basic understanding of functional processes
      • SAP EHS Expert Rules Server
        • Expert Rules installation, configuration, and testing
      • SAP Windows Wordprocessor Integration (WWI)
        • Install, configure, and test WWI SDS Templates
      • Analytical skills 
        • Ability to use logs, tools, and deductive reasoning to quickly identify issues and determine the root cause and resolution
        • Ability to assess issues and functional needs and provide suggestions of viable solutions 
• Microsoft Access, Excel, and Word
  • Intermediate level of understanding how to use Access and Excel for various purposes related to content management
  • Intermediate level of skill and experience with Word to author and support technical documen