Senior Conversational Developer / Designer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location

This is a hybrid role in Nashville TN and Atlanta GA 

About the job you're considering

Looking for conversational Designer to join us for a fulltime, role in Nashville, TN

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutionsorapplications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. Heorshe is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. Hisorher work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of hisorher software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Your role

Experience with Dialogflow CX, including flow design, fulfillment, and testing.
Proficiency in Python for developing webhook services and automation scripts
Strong understanding of GCP architecture and services relevant to CCAS.
Experience with webhooks, RESTful APIs, and backend integration patterns.
Familiarity with telecom systems such as CRM, billing platforms, and IVR.
Hands on knowledge using Gen AI, Playbooks & CCAI Insights

Your skills and experience

Atlest 5+ year of experience in IT industry 
3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
Bachelor’s degree in computer science, Telecommunications, or related field.
Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).
Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
Experience with analytics tools for conversational performance tracking.
Familiarity with agile methodologies and design thinking.

#LI-SD1

The base compensation range for this role in the posted location is $73,150 to $174,000 .

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

 

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other form