PD Patient Care Coordinator/Scheduler-Home Health

Description

General Summary: Responsible for the coordination and completion of patient shifts and visits, maintenance and upkeep of scheduling records and logbooks. This includes the accurate and timely communication of scheduling changes between office and field staff as well as ensuring adequate staff availability and compliance.

Essential Functions:

General responsibilities:

1. Answering office phone.

2. Coordination of scheduling home caregivers with patients in need of care

3. Input of information into computer software systems.

4. Assist with maintaining all employees’ files and ensures they are updated and organized.

5. Office and clerical activities as directed.

6. Participate in weekly meetings.

7. Escalate client, caregiver or other concerns to supervisor as needed.

8. Any other duty requested to maintain the operations of the business including caregiving duties

9. Promote/exemplify Company mission, vision and values at all times.

10. Demonstrate professionalism and responsiveness with office staff, field staff, prospective clients, and others who may communicate with the agency.

Experience:

· At least one (1) year experience in general office environment.

· Home Health Care, and scheduling experience a must

Skills:

• Ability to communicate verbally and in writing effectively.
• Highly organized with a strong ability to manage different priorities.
• Ability to work with others and use resources to problem solve.
• Apply good judgment to fast-changing situations.
• Strong customer service skills.
• Work with a sense of urgency while maintaining a high level of detail.
• Computer skills to include but limited to Microsoft Office programs and scheduling software.
• Must read, write and comprehend English.

#FLHIGH

Requirements

Home Health Scheduling Experience a MUST

Education:

· High school diploma or equivalent required.

· Bachelor’s degree, Associate degree preferred

Licensure/Certification:

· Current driver’s license in good standing throughout employment.

-Level 2 Background check

Physical Requirements:

· Prolonged sitting, standing, and walking required.

· Ability to handle stressful situations in a calm and courteous manner at all times.

· Requires working under some stressful conditions to meet deadlines and Company needs.

Environmental/Working Conditions:

· Works primarily in an office environment.

Machinery/Tools/Equipment Requirements:

· Reliable transportation

· Computer and basic office equipment.