Office Manger-Site Lead

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

THE ROLE
The Site Lead plays a critical role in supporting the overall workplace experience; is committed to maintaining the highest level of support, hospitality, and customer service; and is part of the Workplace Services (WPS) Operations team, reporting to the Senior Manager-Field. This role is considered essential and carries a “required in office” persona requiring on-site presence (5 days/week, 8am-5pm M-F), with on-call capabilities as needed.

RESPONSIBILITIES

• Experience management and hospitality
• Provide primary support at the reception lobby area
• Greet employees, guests and visitors and manage the overall appearance of the primary lobby
• Develop and maintain ethical and courteous relations with guests, occupants, landlords, and service partners
• Communicate regularly with customers regarding status updates and service requests, ensuring that all requests are handled safely, promptly, professionally, and thoroughly
• Provide workplace orientation to new employees, guests, and visitors - including facility tours, overview of amenity spaces and offerings, and guidance on requesting services
• Assist with communications and reports
• Coordinate and assist with events and on-site activities in partnership with Communications and Brand (as/where applicable and to the extent appropriate based on location, scope, and need)
• Serve as an ambassador for WPS/Operations and promote a positive brand image

 

Building appearance, Site Operations and Safety & Security

• Inspect site to guarantee building appearance is maintained at the highest quality and supports the workplace
• Complete work order requests for interior and exterior maintenance, cleaning, and service requests – EX: training room set-up and breakdown, decorating for onsite social activations and cultural moments
• Support on-site meetings, special events and programs as needed, including coordinating catering requests
• Assist with the implementation and execution of operational and service improvement plans and programs 
• Assist with collecting and analyzing operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements
• Assist with performance and tracking of the annual budget, annual plan, and variance analysis
• Manage/maintain par levels in breakrooms/copy/supply rooms – including ordering, organizing, and restocking
• Sort and deliver incoming mail and packages; notify employees for pickup and adhere to all documented policies and procedures regarding mail/package handling
• Provide oversight and support for projects as necessary (refresh/remodel, relocation, etc.)
• Ensure Safety & Security compliance standards are fulfilled, including IMT support
• Manage temporary badges for visitors and complete badge audits
• Participate in ERT (Emergency Response Team) for location; including exercises and drills (requires completion of required company provided Basic First Aid training)

 

Financial/Vendor management

• Manage and coordinate loca