UNIV - Administrative Coordinator I - Department of Medicine: Division of Nephrology

Job Description Summary

The Administrative Coordinator I reports directly to the Nephrology Division Administrator and provides support for day-to-day operations. Under general supervision performs a variety of routine administrative support to the division and coordinates general and clinical activities. The Administrative Coordinator assists with clinical and scheduling duties for the divisional providers (Faculty, APPs, and fellows).

Effective communication, organizational skills, customer service, and diligence is a vastly important requirement as this position collaborates with a wide range of individuals both internally (i.e., divisional staff and faculty, PAC and clinical staff, etc.) and externally (i.e., VA, DCI, referring providers, etc.). The person holding this position is expected to carry out the responsibilities of the position by exercising sound professional judgment and initiative while demonstrating a positive and professional image.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC000973 COM DOM Nephrology CC

Pay Rate Type

Hourly

Pay Grade

University-05

Pay Range

38,985.00 - 55,559.50 - 72,134.000

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Duties:

35% - Clinical Administrative Support:

• Responsible for managing clinic cancellations, template changes, and clinic schedules for assigned providers (Physicians, APPs, Fellows). 

• Provides support to faculty who oversees e-consult service. Work with these faculty members on identifying and communicating with patients who are eligible for this service.

• Submits paperwork for clinic openings/cancellations and processes paperwork for PATH forms for provider templates. 

• Provide clinical office support for physician, APP and fellow scheduling and patient coordination including MUSC Health Telehealth sites.

• Assist the division with all Epic needs and Epic administrative tasks including Nephrology Administrators Epic In-basket.

• Communicates with other departments and external practices as needed for referrals and works to get sooner appointment requests handled timely.

• Assist patients with access MUSC Mychart for patient and provider communication and follows policies pertaining to electronic medical records and patient communications between staff and faculty.

• Responsible for contacting new and return patients for appointment reminders for any urgent add-on clinics or schedule changes (typically under 30 days). Reschedules patients cancelled under 30 days.

30% - Clinical Operations Responsibilities:

• Proficient in Epic, scheduling, clinic cancelations and templates and serves as a resource to the Division, Ambulatory Clinics and PAC (Patient Access Center).

• Reviews prospectively assigned providers’ schedules to ensure patients are appropriately scheduled.

• Partners with Ambulatory Clinical care team members and PAC team to adjust appointments as necessary to ensure patients are scheduled with the appropriate provider and clinic.

• Coordinates with administrative team and clinical leadership to improve clinic access and monitor clinic scheduled density.

• Liaison with patients and scheduling to address sensitive and complex issues.

30% - Divisional Administrative Support:

• Perform general office tasks including but not limited to answering the phones and directing calls as appropriate, typing, filing, scanning, copying and routing correspondences.

• Manage medical records and information needing to be input and routed through EPIC.

• Provide administrative support to assigned faculty.

• Serve backup for RightFax, Simon Paging and Amion schedule for divisional providers.

• Assists with Divisional calendar and making updates as needed.

• Maintain divisional mailbox including retrieving mail from mailroom, updating faculty, fellows and APPs mailboxes.

• Assist Outreach manager during Outreach events scheduled in the community including planning events/meetings, gathering supplies, being a liaison with NKF and PKD foundation

5% - Other Duties as assigned

Preferred Experience & Additional Skills:  Strong knowledge of Microsoft Office.  Experience with Epic. Proven track record of being detail oriented with a high level of accuracy. Ability to exercise judgment and discretion. Ability to communicate clearly and effectively, bo