Director, Product Management, xScale

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

The Director of Product Management will work within the core xScale Strategy & Product Team and will be ultimately responsible for the creation, management, application and implementation of a variety of wholesale data center products in line with xScale’s global strategy & hyperscale customer requirements. This responsibility will range from early-stage Product Definition and Design stages right through to Delivery & Customer Engagement stages in line with an already well-established Product Design and Delivery Strategy, on behalf of our wider xScale Business Unit, xScale joint venture investor-partners and our customers.

The successful candidate will also work cross functionally with internal and external multi-disciplinary data center design and operating teams, our internal Sales Engineering/Technical Proposal Manager/Customer Project Manager functions as well as our customers’ technical Subject Matter Experts (SME’s), our supply chains and manufacturers. She/he will also support all non-technical xScale functions such as Asset Management, Corporate Development, Sales and Operations, throughout the inception, delivery and customer engagement phases of our xScale developments.  

Roles & Responsibilities

Product Definition

• Leads the direct engagement with our customers’ design and operations SME’s in order to establish their Technical and Operational (T&O) requirements for evaluation and incorporation into our various xScale Product offerings.
• Effectively communicates with senior business collaborators to ensure our designs meet our Customers’ T&O requirements and are deliverable within the project delivery stages to meet the xScale Business Unit needs for capacity, density and function.
• Effectively communicates and supports our core internal xScale functions, and wider xScale partnerships, to ensure complete alignment across all workstreams operating at various levels of engagement. This includes ensuring the xScale Product design and delivery fundamentals are being correctly understood and adhered to throughout the delivery and customer engagement phases of the development.

Product Management

• Owns and maintains the core xScale Product reference designs and associated supporting documentation as a Center of Excellence for successful implementation and localisation on new and in-flight projects.
• Assesses and evaluates product and equipment selection with respect to continuous improvement and evolution from new market drivers and technologies to enable the most cost and time efficient delivery across the xScale portfolio for our customers.  
• Continuously and effectively communicates xScale Product and Customer fitout developments and updates with all internal and external teams to ensure complete alignment and appreciation of developments, evolution and lessons learned throughout.

Customer Engagement

• Collaborates closely with xScale Sales Engineering functions to correctly represent the physical and technical capabilities and constraints of the respective xScale Product throughout pre and live RFP’s stages.
• Facilitates all technical and operational engagements with Customer SME’s, both on and off project cycles, to establish and maintain relevancy, alignment and compliance with Customer T&O requirements.
• Supports all sales opportunities through xScale’s ‘1Team’ End to End Stage Gate Customer Delivery Process which ultimately manages the scoping, timing and costs of customer leasing.

Additional Responsibilities

• Have a complete understanding of our product offering and options.
• Maintain a current and detailed understanding of customer requirements, especially layout and planning convention, operations conventions, and lifecycle management. This role should be considered a trusted advisor to the customer engineering, deployment, and operations teams.
• Review and approval of xScale Project Masterplan & Basis of Design documents in coordination with our Design & C