Senior Manager, Enterprise Operations - HYBRID

Job Description

Nordstrom is looking for a Sr. Manager, Enterprise Program Management, a role that will have broad influence across the enterprise. Nordstrom is committed to evolving our business models to be prepared for future success and to enable the best customer experience in fashion retail. You will have enormous impact to the business, driving change over the short, medium and long term.  

The position will play a central role in driving our transformation roadmap across multiple Nordstrom initiatives — starting with optimizing enterprise vendor management, supporting strategies related to our unowned inventory models, and other opportunities over time.  You’ll do this by shaping and influencing implementations, driving executional clarity (why, when, how, who), helping to create alignment, influencing prioritization with consideration of value unlock, timing, sequencing, and impact.  This role will also serve as a critical coordination point across multiple stakeholder groups, including business, product, and technology. 

Your work will directly support Nordstrom’s ability to exceed customer expectations, unlock new inventory value streams, and translate strategic vision into executable plans. Overall, you will focus on optimizing systems and processes, to decrease human decisioning, reduce touches, increase controls, and prevent loss. 

This position requires an experienced professional able to facilitate and drive results in a fast paced and demanding growth environment, leveraging his/her strong interpersonal and leadership skills.  This role will be challenged to build best practices for enterprise programs, including standardized processes, measurement, governance, and delivery cadence that is informed by and drives the rhythm of the business.   

A Day in the Life...  

• Strategic Planning and Roadmap Support: You will establish & maintain a strategic & holistic roadmap tied to the rhythm of the business and set direction across a diverse range of processes, projects, and initiatives. You will proactively report progress, identify roadblocks and solutions that contribute to organizational success, to senior leadership 

• Business Function Collaboration: You will create cross group collaboration and synergies across critical partner groups including third parties. You will demonstrate discretion and professionalism when working with leadership on sensitive business and organizational issues and are able to effectively manage ambiguity and propose workable solutions to challenging problems. 

• Leadership Effectiveness and Communications: In partnership with program leadership, you will help to establish and maintain our enterprise transformation stories to cascade across the inverted pyramid, making clear the “why” and “how,” providing simple context to drive buy-in and commitment 

• Value creation, governance, and measurement:  Understand interdependencies across business, and create solutions that consider sequencing and value creation, consolidating business outcomes across functional working teams with consideration of the delivery roadmap.  You will assist in developing, tracking, measuring, and repor