Seasonal Customer Success Representative

Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, is seeking Seasonal Customer Success Representatives.

COMPANY PROFILE

Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.

For additional information please visit: www.greatminds.org

OUR MARKET POSITION

Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

Position Summary:

The Seasonal Customer Success Representative must have a positive attitude and a passion for delivering effective service to all customers. This entry-level position reports to the Customer Success Supervisor and is a member of the Great Minds Sales Team. This position is remote and will be responsible for handling inbound calls along with a host of customer inquiries in high volumes, pre- and post-sales support, and providing overall customer satisfaction. Candidates should be able to cover at least eight hours of the call center hours between 7 AM and 8PM EST.

Key Responsibilities:

• Works collaboratively with several Great Minds teams as well as other members of the Customer Success Team
• Assists customers via incoming calls, voicemails, emails, live chat, and web inquiries regarding print and digital product offerings, order placement, shipping of materials, and website navigation in high volumes
• Routes inquiries to the appropriate Great Minds team(s) for assistance
• Keeps clear and meticulous records of customer interactions through the organization’s Customer Relations Management (CRM) tool
• Assists in CRM data validation and management

Requirements

• High school degree with experience in a customer service-related field
• Self-motivated with excellent creative and proactive problem-solving skills
• Incomparable people skills with the ability to handle difficult situations with poise
• Ability to efficiently multi-task in a fast-paced environment
• Excellent verbal and written communication skills
• Detail-oriented
• Willingness to learn about company products and policies to better assist customers
• Highly proficient with Microsoft Office
• Experience utilizing Salesforce or other CRM software preferred
• Ability to work remotely in a professional and secure environment

Details:

• Seasonal (May through September)
• Hourly Pay = $19/hr
• Remote
• Must have consistent high-speed internet access
• Headset provided, but must utilize personal laptop/computer

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.