Seasonal Position: May 2025 - September 2025

POSITION PURPOSE

Greet and welcome arriving guests as they arrive at the hotel.  Assist both arriving and departing guests with baggage handling and supervise door and luggage attendants with respect to same.  Parks and retrieves cars in a safe and professional manner.

ESSENTIAL FUNCTIONS

1. Greet all arriving and departing guests. Opens car doors for guests.  Provides accurate information and directions. Maintain standards of excellence in the escorting of guests to and from their rooms and assist with luggage. 
2. Ticket incoming cars and manage tickets and car keys in a secure manner.
3. Inform guests of all accommodation features, property amenities, and promote hotel outlets.  Introduce Preferred Guest Program (Marriott Rewards) to guests upon arrival and recognize program member’s status. 
4. Maintain accurate logs.  Supervise luggage retrieval and ensure accuracy. Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles. 
5. Summon taxis upon request.
6. Shuttle guests to LEGOLAND and within five miles of the resort. Assist guests with boxes to conference center and all other requests that are considered services that promote the hotel in a guest’s perception but do not conflict with Hotel or Departmental standard operating procedures or are governed by state and federal laws.
7. Safely operate all guest vehicles parking and pulling on hotel property. Obey all California traffic laws while operating vehicles.
8. Review, at the beginning of your shift, daily activities, arriving VIP’s, Group/Conferences in house, special requests, scheduled shuttles.
9. Complete  tasks for the day including the maintenance and cleanliness of Valet Stand, Driveway and surrounding areas, Bell closet, Bell cart, Luggage Cart, Front Drive, and Lobby windows.
10. Setup and refreshing of Lobby water and maintain lobby in its cleanliness and organization.
11. Maintain stocks of supplies needed for department and order appropriately always keeping within budgeted amounts.
12. Ensure parking signage for Twenty/20 Grill is displayed as scheduled.
13. Drive Trolley and/or shuttle van from individual or central loading area to destinations according to assigned schedule or per guest or client request. Provide passengers with information about the local area. Clean/service vehicles with fuel, lubricants, and accessories. Keep records of trips and behavior of passengers.
14. Attend all scheduled training, departmental and hotel meetings and activities, refer all questions or concerns to immediate supervisor or departmental manager, promote positive working environment for all associates, and follow all guidelines and procedures set forth in employee handbook.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager ba