Senior Specialist, Parts

 

 

Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

 

As a Senior Specialist, Parts in Managed Transportation at RXO, you will deliver exceptional service to our customers and drivers before, during and after the call.

 

What your day-to-day will look like:

• Support customer with respect to Key Performance Indicators (KPIs), including, but not limited to, reducing backorders and past dues, accurate forecasts, new model launches, recalls, supplier collaboration
• Meet workload criteria and metrics
• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
• Answer incoming supplier calls/emails
• Utilize customer tools to provide accurate updates related to shipments, forecasts, schedules, etc.
• Collaborate with customer and escalate any issues through appropriate channels
• Update/create standardized process documents
• Facilitate/participate in conference calls with suppliers/customer
• Collaborate cross functionally with other departments within GM CCA, including, but not limited to, engineering, logistics, product development, supplier quality and purchasing
• Able to work autonomously and adapt to change
• Identify and work to implement process improvements, possibly resulting in time or cost savings/avoidance
• Provide support/training for team members
• Take on additional leadership responsibilities

What you’ll need to excel:

At a minimum, you’ll need:

• 2 years of experience dealing with high phone/email volume in a deadline-driven environment 
• Strong supplier and customer interaction experience
• Basic computer skills

 

It’d be great if you have:

• Experience with Microsoft Office

• Excellent verbal and written communication skills
• Knowledge of the transportation industry
• Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment

 

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

 

Does this sound like you? Check out what else RXO has to offer.

 

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

 

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

 

 

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