Sr. UX Designer

*PLEASE NOTE: We offer a hybrid 3-2 work schedule (Three days in the office, two days of teleworking) to accommodate the need for flexibility.

*To be considered for this position, you must have a portfolio available for review with examples of project experience that demonstrates strategic and conceptual thinking

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Position:

LendingTree is seeking a Senior Product Designer to define and develop the customer experience for existing products as well as future products that empower our consumers to meet their financial goals, in whatever stage they find themselves in today. You will be an embedded product pod member focused on the core mission of LendingTree since day one to disrupt the mortgage, refinance, and home equity financial technology experience. We highly value critical thinking, collaboration, and communication on our teams and are looking for someone who values the same principles in their work.

The Senior Product Designer will become a member of the Experience Design team and will report directly to the Director of Experience Design.

The Experience Design team is responsible for being a champion of our customers and the development and evolution of the LendingTree Experience Design Tool Kit: Personas, Journey Maps, Design Thinking workshops, Product experience audits, and Qualitative User Testing research studies (or ensuring our product pods are regularly talking to humans).

 

What You'll Do Day to Day: 

Strategy & Research

• Leverage our customer personas or design targets to drive empathy and critical thinking with core pod, partners, and stakeholders
• Collaborate with the core pod team (product, design, tech) to inform the teams' discovery backlog
• Uphold our customer-centered design approach by leading the design and execution of qualitative usability and generative research

Design:

• Perform design audits to understand gaps and opportunities in our current experience and our competitors'.
• Lead remote and in-person design workshops with cross-functional teams to define customer journeys; ideate & brainstorm on product experiences; inform "right fidelity" design explorations.
• Drive an iterative "right fidelity" approach to design-led innovation for multiple products - from paper to Figma prototypes to production experiments.
• Partner with our UI and Content Design team to ensure product experience aligns with our brand and design system principles
• Communicate design intent through code and partners with frontend and backend engineering teams to iterate and achieve the best solutions

About You:

• Be an influential product pod team member who champions and advocates for the customer and is not afraid to speak up when you see the customer's needs and preferences being unheard
• Strong product experience sensibility
• A strong advocate for a design-first approach when building products and willing to help engineers and product leads strengthen their fluency in human-centered design
• Proven ability to design products that fit into complex systems and user journeys
• Experience developing wireframes and prototypes with Figma
• Experience developing user research studies with UserTesting.com
• Knowledge and experience with Design Thinking product development methodologies and tools (i.e. Lean UX—Think, Make, Check)
• Knowledgeable with Agile, Scrum, and Dual Track Agile methodologies
• Knowledgeable with HTML/CSS/Javascript and Microservices

 

COMPANY 

LendingTree is the nation’s largest online lending marketplace. That means we connect customers with multiple lenders, so they find the best deals on loans, credit cards, savings accounts and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders, so they make their best financial choices. 

Our CEO Doug Lebda founded the company in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more. 

What else you should know:  

• We’re a publicly-traded company (TREE). 
• We’ve welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial cho