Senior Sales Support Specialist, Security

Remote Field Sales Support Specialist (Security Products) can live anywhere in the state of New York

Elevate Your Career with Johnson Controls!

As a valued member of the Johnson Controls team, you are integral to our mission of leading the way in smart, healthy, and sustainable buildings. We are dedicated to nurturing your career advancement and providing you with the tools and opportunities necessary to thrive within our organization. Your success not only benefits you but also strengthens our collective impact on the communities we serve.

With a strong emphasis on internal career advancement, you can discover a variety of thrilling opportunities to progress in your career. Our teams are strategically organized to serve diverse industries worldwide, offering you varied experiences that can enrich your professional journey.

We provide a comprehensive framework for your development through:

• Meaningful Work Projects: Participate in high-impact projects that leverage your unique skills and interests, allowing you to contribute meaningfully to our mission while gaining invaluable experience.

• Tailored Learning Programs: Access a rich array of training and development resources, including workshops, online courses, and certifications, designed to enhance your expertise and keep you competitive in the ever-evolving industry landscape.

• Mentorship & Networking: Engage with experienced mentors who are committed to helping you navigate your career path. Our collaborative culture encourages networking across departments, fostering relationships that can lead to new opportunities.

• Career Pathing: Work with your manager to establish a clear career path, setting goals that align with your aspirations and our organizational needs, ensuring your professional growth is supported at every step.

What You Will Do

As a Senior Sales Support Specialist for National Accounts, you will serve as the primary liaison for day-to-day service operations with the New York State Agency and affiliated state entities. You’ll ensure seamless coordination across departments, maintain compliance with contractual obligations, and deliver exceptional customer service.

How You Will Do It

Service Coordination & Account Management

• Manage and coordinate all service requests and work orders for NYS facilities

• Serve as the central point of contact for internal teams (operations, technical, finance) and external stakeholders

• Ensure timely dispatch and follow-up of service technicians and specialists

• Maintain accurate account records, service histories, and contact logs

Inspection Tracking & Compliance

• Monitor mandatory inspections for NYS facilities in alignment with contract milestones

• Maintain inspection calendars and issue reminders or escalation notices as needed

• Collaborate with facility managers to confirm inspection completion within required timeframes

• Prepare and submit compliance reports to sales leadership and agency representatives

Invoicing & Pricing Administration

• Generate and submit monthly invoices in accordance with contract terms

• Validate billed services against approved pricing and applicable discounts

• Resolve billing discrepancies and respond to customer inquiries

• Partner with Accounts Receivable to track payment status and support timely collections

Systems & Data Management

• Utilize MasterMind or equivalent CRM/service-ticket system to manage service events

• Develop Excel-based dashboards to track KPIs, revenue forecasts, and inspection status using advanced formulas, pivot tables, and macros

Customer Engagement & Communication

• Cultivate relationships with senior NYS executives, facility directors, and procurement officers

• Lead virtual and on-site meetings to review service performance and align on evolving requirements

Travel & On-Site Support

• Travel approximately 5–10% annually for site inspections, training sessions, and executive briefings

• Conduct facility walkthroughs and gather feedback to drive service enhancements

Collaboration & Continuous Improvement

• Identify service trends and operational bottlenecks; recommend process improvements

• Participate in cross-functional initiatives to elevate service delivery and customer satisfaction

Additional Responsibilities

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