REPORTS TO:SUPERVISES: 

Supervisor Front Services

 

 

 

 

 

 

 

ESSENTIAL FUNCTIONS:

 

Consistently demonstrates superior customer service skills by displaying outlined service behaviors.  Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.   Creates an atmosphere of luck and celebrates guest’s wins.  Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.  Anticipates needs and provides fast, flawless service.   Checks for satisfaction and effectively resolves service breakdowns when they exist.  Promotes Caesars Rewards programs and card membership.   Provides a warm farewell and thanks guests for visiting.

 

Maintains proper Bell Staff rotation, maintains record of services performed.  Receives service requests and makes appropriate work assignments utilizing "front" & "lasts" as appropriate.  Assists guests in a polite, courteous manner when answering inquiries and ensures proper handling of Front Service phone calls.  Performs daily supply, equipment checks, maintains equipment, supply logbook.  Supervises handling of all tour group luggage, accounting for luggage counts and proper tagging of luggage.  Maintains inventory of all printed supplies and notifies Supervisor when orders are required.  Delivers, picks‑up guest laundry/dry cleaning and maintains accurate log of same.   The Bell Captain is also responsible for the luggage room.  Boxes and mails out displaced luggage.  All storage and retrieval of guest luggage in the luggage room will be handled by the Bell Captain. 

 

EDUCATION/SKILLS/EXPERIENCE:

High School diploma or equivalent industry work experience.  Patience, poise, excellent communication skills, excellent knowledge of local area.  Ability to lift minimum of forty pounds.

 

DISCLAIMER:

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”  $18.00 per hour

 

 

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.