Medical Assistant (Medical Assistant, Non-Exempt), Student Health Center - Temporary

Job Summary:

Under the work direction of physicians, nurse practitioners, physician assistants, registered nurses or other similar licensed professionals and general direction of the Executive Director, the Medical Assistant performs various clinical and medical support functions within their scope of practice. The incumbent also performs a variety of standard clinical assistance tasks, as well as administrative and clerical duties in support of the Student Health Center (SHC) and Counseling & Psychological Services (CAPS) operations. The incumbent may also work occasionally on the Palm Desert Campus, as needed.

Duties / Responsibilities:

• Assists healthcare practitioners in the delivery of health exams, clinical procedures, and medical treatments. Responsibilities include but are not limited to preparing exam and telehealth rooms, obtaining patient data, and assisting practitioners.
• Performs a variety of standard tests and medical technical services not requiring a licensed professional such as vision screening, audiometry, hearing tests, EKGs, peak flow testing, spirometry, removal of sutures and bandages, and ear lavage.
• Performs specimen collection using non-invasive techniques (e.g., nasal smears, throat cultures) and conducts CLIA-waived tests as ordered by a licensed practitioner.
• Verifies student eligibility through PeopleSoft for the Student Health Center (SHC)/ Counseling and Psychological Services (CAPS) access.
• Answers and routes phone calls to designated areas, addresses in-person inquiries, and advises students and others about available services.
• Prioritizes patient phone calls and in-person patient contacts.
• Schedules appointments for providers, nurses, and counselors.
• Verifies patient demographics; assists with updating of patient information.
• Applies skills and knowledge of department policies and procedures related to the front office, HIPAA regulations, Accreditation Association for Ambulatory Health Care and the International Accreditation of Counseling Services standards.
• Handles requests for cancelation and rescheduling of appointments.
• Interprets provider notes within the electronic health records systems and prioritizes patient follow ups.
• Coordinates clinical phone messages for providers, counselors, and other staff.
• Administers medications and immunizations after dosage verification by a licensed professional.
• Performs TB skin tests, measures and describes results, and refers for interpretation.
• Performs phlebotomy within the scope of practice for a Medical Assistant in the State of California.
• Provides comprehensive front office reception services, including but not limited to, greeting, checking in students and patients, assisting with the completion of intake and other forms in-person and online, and efficiently facilitating the checkout process.
• Serves as the cashier for cash and debit/credit card transactions, ensuring accurate collection, posting, and processing of daily payment transactions.
• Follows up with status reports for patients.
• Prepares faxes and other documentation, including health information, required for referrals.
• Provides back-up coverage to Palm Desert Campus Student Health Center and Counseling & Psychological Services clinics.
• Attends meetings; serves on relevant committees.
• Participates in professional development activities to remain current in the medical assisting field and maintain competencies relevant to the scope of practice.
• Completes all department and university required trainings as assigned.
• Performs other classification related duties as assigned.

Minimum Qualifications: Required Education and Experience:

• High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities. While Medical Assistants are not certified, registered, or licensed in the State of California, the Medical Board of California requires that medical assistants complete specific types and hours of training to perform the duties outlined in their scope of practice. This training must be documented and a physician or other qualified teacher, as identified by the Medical Board of California, must certify in writing that the Medical Assistant has completed the training successfully. CSU-specific requirements are as follows:
  • Most common incumbents are required to possess a certificate of completion from an accredited and approved medical assisting program through the Department of Education or Bureau for Private Postsecondary Education within the Department of Consumer Affairs. In this case, the supervising CSU physician must verify competencies. OR At the discretion of t