Associate Director of Admissions and Outreach

The University of Southern California Marshall School of Business seeks a motivated, team-oriented, thoughtful, innovative professional to be the Associate Director of Admissions and Outreach. As the university’s largest enrolled undergraduate degree program, our goal is to support program learning objectives through the enrollment of the world’s most talented and engaged students.

The Marshall School of Business, Office of Undergraduate Admissions and Outreach, in partnership with USC’s Enrollment Services Divisions, oversees complimentary recruitment and outreach services for the accounting and business administration degree programs. All formal external admissions decisions are coordinated and communicated by USC’s Enrollment Services Division. At Marshall, we value access and providing a sense of belonging. By providing progressive, personalized, impactful, comprehensive admissions and outreach interactions we embrace our ambassador role.  We elevate the college exploration and admissions process through informed, honest, and student-centered communication that helps students find their program fit. We provide recruitment services and information to prospective students and high school/community college counselors and continuing USC students. Marshall School of Business yields over thirty thousand inquiries and fifteen thousand applications annually. Our entering class is comprised of freshmen and transfer students.

Our team of professional admissions and administrative team coordinate, and lead recruitment programs held on-campus as well as throughout the US and abroad. In addition, the team aids in the cultivation of the application pool. Our office oversees enrollment management strategy for the Leventhal School of Accounting. We develop and lead conversion efforts for admitted students and family members. Marshall School of Business Office of Undergraduate Admissions and Outreach works closely with the senior administration, faculty, campus/student affairs offices, current students, and alumni to execute these programs and events.

The Associate Director has a critical role in managing projects and programs strategically designed to meet our enrollment goals and reports directly to the assistant dean for admissions and outreach. USC ardently believes in the value of student engagement. Regional and internationally held recruitment events will call for frequent travel and weekend work. Approximately 45% of the day is spent engaging with students. The incumbent will develop and nurture relationships with counselors, prospective students, and their families, as well as Marshall/USC community members. The incumbent will provide leadership and support to all efforts designed to meet identified enrollment targets and goals

Responsibilities and Duties

• Oversee the Marshall Student Ambassadors Organization and Undergraduate Admission Events, Student Stories and USC Campus Culture. Designs and implements information campaigns distributed on social media.
• Oversee programming budget
• Research, report, and provide data analysis
• Develop admission and recruitment strategies, measuring effectiveness
• Program Support/Coordination, we host over 175 on-campus events
• Provide recruitment program guidance to volunteers which include alumni; students; staff, faculty, and administrators
• Seasonal travel, weekends, and after-hours are required
• Track and analyze social media metrics, monitor social media trends and prospect engagement

Preferred Qualifications

The candidate should be an outstanding public speaker and enjoy working with large student & family populations. The candidate must have demonstrated success in developing recruitment/marketing/branding strategies, managing multiple projects, and team building.  Candidates should also demonstrate these qualities:

• The successful candidate will possess 4+ years in admissions, counseling and/or academic advisement
• Experience working in a selective college admission environment
• A reputation as a dynamic, consistent, and effective communicator with diverse age groups, socio-economic backgrounds, and national origins; ability to professionally communicate unfavorable information a with sensitivity
• Ability to build effective teams and work closely with faculty and senior administrators.
• Creativity, resourcefulness, and innovative thinking; interest in improving administrative processes and problem-solving. Proficiency with technology and customer relationship management tools is essential.
• Strong written and oral communication skills
• Ability to be flexible and adaptable in the face of changing priorities and fluctuating workloads
• Experience in a higher education environment, preferably in the area of busines