Sr. Staff Designer – VCA Product & Experience Design

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

About VCA Product & Experience Design

The Visa Consulting & Analytics (VCA) team – Visa’s advisory arm – provides data-driven expert analysis to issuers, acquirers, merchants, FinTech’s and other partners to stay current on payment trends and consumer behaviors. The Product & Experience Design Team (PxD) makes our partners stand out by designing innovative products and best-in-class experiences that give them a powerful competitive advantage in the marketplace.

The Senior Staff Designer – VCA Product & Experience Design will join a dynamic team of design, research, and product experts with the purpose of helping grow our clients’ businesses through a consultative approach to experience design. This individual is a strategic, full-stack experience designer with hands-on human centered design thinking, UX/UI, research, prototyping, facilitation, and strong client-facing skills. With the guidance of PxD leadership, the designer will deliver polished UX/UI artifacts and human-centric digital design expertise for our clients, as well as support RFPs and special projects.

This designer should have industry leading design craft, consultative design strategy experience, and a fluency to ‘speak’ product management and tech to colleagues and stakeholders. This designer will need to develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and services to effectively leverage the right products and services at the right time. This designer is creative, curious, and hands-on, has a bias toward action and inspires others with their vision.

Essential Functions

• Conduct and lead client engagements with stakeholder managers representing Visa and our design Point-of-View to clients, industry leaders, and internal product managers.
• Manage work streams within integrated teams of Product, Design, and Research in the development of new products & experiences using a digital-first mindset and contemporary design techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration)
• Demonstrate a nuanced understanding of Visa’s capabilities and be able to apply them to clients’ business problems to actively engage with clients and co-develop meaningful solutions to address their challenges.
• Design, lead and facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.
• Rapidly convert ideas into working prototypes, meshing-together solutions/capabilities that exist within Visa or externally.
• Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with your teams.
• Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.
• Work closely with Internal and external partner teams to ensure alignment on goals/scope and ensure transparent communication.
• Articulate the possibility, viability and feasibility of experience recommendations.
• Conduct and/or support in-depth market testing using various qualitative and quantitative research methods

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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