Entry-Level Volvo Automotive Service Advisor

Position Name:

Entry-Level Automotive Service Advisor

Location:

Concord, NH

Company:

Lovering Volvo Cars Concord

Position Description:

Lovering Volvo is looking for a Service Advisor to join our team. This is a customer service position in a fast-paced, team environment. This person is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently.

Compensation:

$40,000 -$50,000 annually

Job Responsibilities:

• Handle telephone and web inquiries regarding service work and appointments
• Provide an EXCELLENT customer service experience
• Prepare and process repair orders
• Advise customers on the care of their vehicles
• Consult with technicians regarding required repairs
• Review repair orders to ensure that the work has been completed and additional work required is noted
• Explain completed work and charges to customers
• Maintain high customer satisfaction standards
• Maintain a professional appearance

Job Requirements:

• Previous automotive experience is preferred but not required 
• Customer service skills – the desire to go above and beyond for your customers
• Excellent communication skills – candidate needs to be a clear and confident communicator
• Team oriented – our environment encourages teamwork, when each of us succeed, we all succeed
• Reliable – the team around you can depend on you to be on time and to perform your job well
• Positive personality – we like to have fun and we like people who want to have fun with us. The glass is always half-full!
• Desire to grow within our organization
• Self-starter
• Detail-oriented
• Proficient with using computer systems, with experience using CDK a plus
• Strong work ethic