Senior Quality Manager

The base salary for this position is dependent upon experience and location.

Location: Portland, OR or Boston, MA

Salary Ranges:

Portland, OR: $114,332 to $142,916

Boston, MA: $131,483 to $164,354

Job Summary

The Business Digital Transformation & Optimization (DTO) department is a cross-functional team focused on improving projects, processes, systems, and tools in order to drive positive and quantitative business results. This area is responsible of defining, standardizing, implementing and continuously improving processes, systems, and tools to develop sustainable efficiencies and continuous improvement in the entire value chain of the Onshore business.

The Quality area, as part of the Digital Transformation & Optimization department, is responsible for ensuring compliance with ISO 9001 standards through a robust Quality Management System (QMS), driving continuous process improvement, and enforcing data quality and governance across digital initiatives. It oversees audits, defines quality rules, validates project deliverables, and aligns quality objectives with DTO’s strategic pillars such as operational excellence and technology adoption, ultimately safeguarding standards and fostering efficiency throughout the transformation program. The key driver for the Senior Quality Manager to be successful is strong cross-functional collaboration combined with deep knowledge of ISO 9001 standards and the ability to lead continuous improvement initiatives that align quality systems with strategic business goals. The Senior Quality Manager will champion the culture of operations quality, influence peers, as well as motivate and direct all personnel in planning, implementing, and sustaining related functions, policies and processes. The position is the enabler of cross-functional continuous improvement through management of processes and key performance indicators.

Key Responsibilities

· Quality Management Systems Readiness. Document and refine Operational procedures by reviewing company processes, interviewing responsible parties, and participating in department changes and initiatives. When appropriate, research and advise on best practices.

· Quality Objectives. Represent Avangrid Power in establishing annual quality objectives and perform all related periodic and annual reporting in accordance with established criteria. Submit monthly and quarterly QMS reports, communicate and track non-conformances, and ensure closure using the corrective action process.

· ISO Certification Readiness & Compliance Management. Lead initiatives to achieve and maintain ISO 9001 certification. Develop and maintain documentation, process maps, and compliance checklists.

· Internal Audit Program Leadership. Develop and execute an annual audit plan covering all critical processes. Conduct audits both onsite and remote, at both office and generation assets. Report findings, and ensure timely corrective actions. Train internal teams on audit readiness and compliance best practices.

· External Audit Management. Organize, prepare, and manage all external audits related to ISO certification. Act as the primary point of contact for external auditors, ensuring timely scheduling and coordination. Prepare audit documentation, evidence, and reports to demonstrate compliance. Lead post-audit reviews and implement corrective actions as required.

· Operational Excellence & Risk Management. Embed quality systems and continuous improvement methodologies across all Avangrid Power operations. Identify operational risks and implement preventive measures. Support performance improvement initiatives through data-driven insights.

· Integration of New Business Areas. Lead integration of new business units (e.g., offshore projects) into the Quality Management System. Harmonize policies, procedures, and standards across diverse operational environments. Ensure seamless onboarding of new teams into the quality management system.

· Continuous Improvement & Innovation. Drive initiatives to enhance audit depth, reduce non-conformities, and improve process efficiency. Leverage digital tools and analytics to monitor quality KPIs and trends. Champion innovation in quality practices to align with Avangrid Power transformation goals.

· Process Improvement Leadership. Analyze existing workflows to identify inefficiencies and bottlenecks. Develop and implement process optimization strategies that improve productivity and reduce costs. Collaborate with cross-functional teams to standardize best practices and ensure scalability. Provide expertise in Quality Assurance and process improvement tools to support continuous improvement in operations.

· Avangrid Power Business KPI Ownership. Monitor, analyze, and report on key performance indicators (KPIs) for Avangrid Power business units. Ensure KPI tracking