Customer Success Associate (US)

We’re inFeedo, home to Amber, the AI-powered Chief Engagement Officer who actually talks to employees, actually listens, and actually acts. Think of Amber as the heartbeat of a company’s culture- spotting burnout, attrition risks and process gaps before they blow up.

Our mission? To make 100 million+ employees feel heard and valued—without piling more work on HR. Amber delivers real-time, honest insights and automates follow-ups so every employee check-in feels meaningful and actionable.

With trust from 330+ CHROs across 60+ countries, we’re now building serious momentum in the US. With amazing partners like Genpact, Western Alliance Bank, Saviynt, and Allstate- we’re scaling fast and reshaping employee experience for the modern workplace.

We’re not just software. We’re the future of how companies listen, engage, and grow 💥

Love solving problems, connecting with people, and turning data into action? You’re in the right place. As a Customer Success Associate at inFeedo, you’ll be the go-to partner for our small and mid-sized U.S. customers—owning onboarding, driving adoption, and ensuring they get real value from our product. You’ll also support our enterprise accounts and collaborate with global teams to help us scale Customer Success the smart way.

If you're curious, action-oriented, and excited to bring your ideas to the table—this role is your launchpad into the world of SaaS, customers, and meaningful impact.

What will you do?

• Manage Your Own Customer Portfolio:

  Own success, adoption, and retention for a growing list of small and mid-sized U.S. customers- making sure they’re seeing real value.

• Be Data-Driven in Every Move:

  Track usage trends, health scores, and feedback- then turn insights into action. You’ll help shape smarter strategies and customer conversations.

• Support Big-Name Enterprise Accounts:

  Work alongside and support strategic customers with reporting, process improvements, and day-to-day problem solving.

• Collaborate Across Global Teams:

  Partner with Product, Sales, Marketing, and CS around the globe to troubleshoot, share insights, and drive better customer outcomes.

• Build What’s Next:

  Help us create and refine playbooks, workflows, and content as we scale CS in the U.S. We want your ideas, experiments, and solutions!

What Success looks like?

• You manage a portfolio of happy, engaged customers seeing real ROI

• You handle customer issues and queries like a champ- fast, independent, and on-point every time

• You turn data into magic- spotting trends, tracking key metrics, and building custom reports that wow customers

• You’re a team player and collaborate seamlessly to help big ideas come to life

• You think big, act fast, and leave things better than you found them

Who will you work with?
Krithi, Rohit and ofcourse the rest of the jovial US and Global inFeedo team!

Requirements

What We’re Looking For:

• 1–2 years of experience in customer success, customer support, or client services—preferably in a SaaS or B2B tech environment

• Excellent communicator with strong relationship-building and customer-first mindset

• High level of comfort with reporting, data analysis and dashboards to inform strategy and action

• Proficient with tools like Excel/Google Sheets; familiar with tools like Salesforce and Zendesk (bonus)

• Curious, proactive, and creative- excited about shaping something new

• Thrives in a fast-paced, globally collaborative environment

• A problem-solver who enjoys digging into data, asking the right questions, and building solutions

Why Join Us?

• Be a U.S. Customer Success Trailblazer. Join our early team and help build how we grow and win here. Your work? Big impact, no fluff.

• Bring your ideas and make some noise. We love folks who own their space, experiment boldly, and aren’t afraid to mix things up.

• Learn fast, grow faster. We move quickly, support you fully, and give you room to stretch and level up every day.

• Work your way. Hybrid setup means you’re in the office a couple days, and the rest is your call. Work-life bal