Director of Portfolio Research & Insights

Portfolio Research & Insights Team

We believe the most actionable kind of understanding isn’t externalized in reports; it’s about people—our conversations, connections, and contexts. We work in partnership with product, design, engineering, analytics, marketing, and CX, and are committed to these relationships as the foundational prerequisite for knowledge creation. One of the most amazing things about Dropbox is how much people value our work and the impact it can have on our products. You won’t have to sell anyone here on the value of research. Your key role will be to connect your team’s insights to create sustainable company and product strategies.

The research we’re doing aspires to make meaningful improvements in the lives of the individuals, teams, and companies who use our product every day to do their most important work. We employ a variety of methods to collect rich data that enable cross-functional teams to make and market products our customers love.

Role Description

As Director of Research & Insights for our Portfolio team, you'll be responsible for guiding research initiatives that have wide-reaching influence and overseeing research operations at a company scale.

You're a natural leader and mentor, with a deep curiosity for how people collaborate and share knowledge. You understand the impact that research can have on product, design, and business decisions, and you're committed to transforming research results into actionable insights for our customers and business.

You'll be a strategic partner to cross-functional teams, asking the tough questions that uncover uncertainties and drive progress. You'll develop tools and strategies that keep Dropbox research on the cutting edge, and you'll attract, develop, and retain top talent that shares our sense of purpose and belonging. Your leadership will bring strong viewpoints around research's role in the strategic and day-to-day decision-making process, continuing to define what research is (and isn't) at Dropbox.

Tactically, your focus will be on high-priority initiatives aimed at addressing critical company-wide questions. This will involve working on key insights reports, conducting market research, engaging in forward-thinking projects while also running our Research Operations group. You will contribute to the strategic growth and success of Dropbox while gaining valuable insights into future opportunities and challenges.

Responsibilities

• You will be responsible for connecting research to other parts of the company through strong cross-functional collaboration, allowing research to be seen as a thought partner across all functions
• You will have a knack for attracting, developing, and retaining extraordinary talent that instills a shared sense of purpose and belonging
• You will lead research initiatives that help develop and define human/business needs into a coherent set of insights that inform and influence our company and product strategies

Requirements

• Senior level leadership experience in driving product initiatives with perspective
• 10+ years of industry experience leading Research initiatives
• 5+ years of experience leading Research teams
• Deep industry knowledge and prioritizing customer needs with customer experience, marketing, and sales teams
• Direct and influence market perception with Analyst Relations (AR)
• Has managed a team of 10
• Experience in leading time-bound and multi-partner initiatives

Total Rewards

For candidates hired in San Francisco metro, New York City metro, or Seattle metro, the expected salary/On-Target Earnings (OTE) range for the role is currently $240,600 - $283,000 - $325,500. 

For candidates hired in the following locations: Austin (TX) metro, Chicago metro, California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Massachusetts, New Hampshire, New York (outside NYC metro), Oregon, Pennsylvania (outside NYC or DC metro), Washington (outside Seattle metro) and Washington DC metro, the expected salary/On-Target Earnings (OTE) range for the role is currently $216,500 - $254,700 - $292,900. 

For candidates hired in all other US locations, the expected salary/On-Target Earnings (OTE) range for this role is currently $192,400 - $226,400 - $260,400. 

Range(s) is subject to change. Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. 

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target in