Senior Product Manager - Merchandising - HYBRID

Job Description

The Senior Product Manager is a key member of the Nordstrom Product Management team, championing the customer experience evolution through data-driven insights. They support key promotional capabilities, functionality, and programs across Nordstrom, ensuring alignment with customer needs and business objectives. The role involves planning the promotions product roadmap, prioritizing the backlog, leading product discovery, and measuring results of features delivered to production.

The Merchandising PdM team is looking for someone who can bring leadership to our promotional tools and capabilities and who can drive alignment between customer needs and business objectives. This individual should be comfortable presenting to stakeholders as well as rolling up their sleeves and getting into the details of the data.

A day in the life…

Solid practitioner of the following competencies, requiring some day-to-day management support:

• Drive the strategic vision and roadmap for promotional tools and capabilities that meet business objectives and delight customers
• Define and track success metrics (KPIs, OKRs) to measure the impact of delivered features on customer experience and business outcomes
• Prioritize the product backlog by balancing technical feasibility, user needs, and business priorities
• Advocate for the development of simple, user-friendly solutions that address complex business challenges
• Take charge as the product lead for cross-functional promotional workstreams, working closely with other product and program management teams, as well as business leaders, to realize anticipated value
• Collaborate with cross-functional business and technology teams to facilitate feature and strategy discovery, assessing feasibility, and viability
• Support requirements definition by creating wireframes, process flows, user stories, and other relevant artifacts
• Work closely with UX, Research, Engineering, and Analytics teams to shape feature designs and ensure seamless execution
• Define and implement a comprehensive go-to-market strategy, encompassing User Acceptance Testing (UAT), Communication Strategy, Change Management Strategy, and post-implementation validations
• Drive projects forward with a sense of urgency, ensuring timely delivery of high-quality products

You consistently demonstrate the following strengths:

• Energy and initiative in solving problems. You share passion for your product and, most importantly, your customers
• Curiosity to ask questions and seek clarity. You listen. You are a lifelong learner
• Problem-solving: You bring a can-do approach. You confront problems, take time to understand the issues (said, unsaid), propose solutions, and take ownership through resolution or a clear hand-off
• Adaptive: You can switch from complex to routine as required, all within the day
• Adept at dealing with ambiguity at speed and you use quantitative analysis to improve quality of decisions
• Evangelization of your ideas, vision, and roadmap to all stakeholders (execs, engineering, customers/users)

You own this if you have…

• 5+ years' experience with product management, technology, or ecommerce company preferred
• Domain expertise in Retail Merchandising and promotional strategies
• Strong interest in the e-commerce industry; strong data analysis, mining skills, and keen data insight
• Ability to define, measure, and analyze processes to identify improvement opportunities
• Technical background and understanding of software development principles and a/b testing
• Ability to build relationships cross-functionally with multiple teams (including Analytics, Engineering and User Experience) and to (co-)define product strategy, roadmap, and execution
• Strong interpersonal, oral, and written communication skills, with a talent for storytelling to effectively convey complex ideas and inspire action across diverse audiences

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.