Program Manager III (Financial Opportunity)

To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration. To manage and facilitate implementation and coordination of multiple, large, and highly complex programs that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases. Create, design and manage program deliverables and solutions on schedule and within scope and budget. The Office of Financial Opportunity provides strategic direction and creative solutions to expand Navy Federal's products and services to diverse and underserved populations. The Office partners with business units across the enterprise, community organizations, and leaders in the credit union movement to execute initiatives promoting financial inclusion and access with the goal of increasing financial opportunities for our members and the communities we serve.

• Manage multiple, large, and highly complex programs
• Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training
• Ensure effective initiative management of programs from inception through implementation
• Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans
• Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations
• Innovatively identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback
• Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals
• Manage program budgets including risk and impact of changes to program plans
• Identify and minimizes risks or constraints that would impact program deliverables
• Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern, that may impede or impact other programs/projects/initiatives
• Review program-related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management
• Maintain/archive program documentation
• Ensure program deliverables are met in accordance with expectations
• Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements
• Serve on teams and task groups for programs or initiatives of significant impact within the business unit &/or across the organization
• Participate in developing, modifying and executing department policies, standards, and processes
• Provides guidance on issues having department and/or organization-wide impact
• Work on complex issues requiring in-depth knowledge of organizational objectives and competing priorities
• Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
• Solves highly technical and complex problems
• Perform other duties as assigned

• Significant experience in workflow and program development including development of requirements documents, procedures, and implementation plans
• Extensive experience in managing multiple initiatives, and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
• Extensive experience in collaborating across organizational boundaries and building partnerships across various functions
• Significant experience in leading, training, guiding and mentoring others
• Extensive experience in working with leadership and management in diverse and complex operational environments
• Expert project management skills to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Expert planning, organizational and problem-solving skills
• Expert skill identifying and analyzing business requirements and recommending solutions
• Expert innovative thinking skills to solve problems and facilitate the decision-making process
• Expert verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
• Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships
• Bachelor's Degree in Business, Management, or the equivalent combination