Director, Strategic Initiatives, Clinical Operations

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Essential Duties and Responsibilities

Strategic Planning and Execution

• Collaborate with the SVP of Clinical Operations to identify, prioritize, and implement key strategic initiatives that advance organizational goals.

• Develop detailed roadmaps for clinical transformation projects, ensuring alignment with value-based care and population health strategies.

• Lead cross-functional teams to execute initiatives, ensuring timely delivery, measurable outcomes, and adherence to quality standards.

Transformational Leadership

• Drive innovative clinical operations initiatives that enhance care delivery, operational efficiency, and patient outcomes in virtual and digital health environments.

• Identify and implement new technologies, processes, and care models to improve clinical workflows and outcomes.

• Lead change management efforts, fostering adoption of new initiatives across teams.

Population Health Management

• Oversee the development and implementation of programs aimed at improving population health outcomes, reducing disparities, and managing risk.

• Utilize data analytics to identify trends, stratify risk, and design interventions for high-need patient populations.

• Collaborate with care teams to close care gaps and optimize preventive care efforts.

Value-Based Care Implementation

• Develop and oversee strategies that align clinical operations with value-based care objectives, including quality metrics, cost efficiency, and patient satisfaction.

• Partner with internal and external stakeholders to enhance care coordination and optimize performance in accountable care organizations (ACOs), Medicare Advantage, and other VBC arrangements.

Collaboration and Stakeholder Engagement

• Serve as a key liaison between Clinical Operations and other departments, including IT, analytics, finance, and compliance, to ensure seamless integration of initiatives.

• Engage with external partners, payers, and regulatory bodies to support organizational goals.

• Communicate progress and outcomes of strategic initiatives to executive leadership and other stakeholders.

Performance Measurement and Continuous Improvement

• Establish KPIs and performance metrics to measure the success of strategic initiatives.

• Analyze results, identify areas for improvement, and implement refinements to enhance impact.

• Promote a culture of continuous improvement across clinical operations teams.

Supervisory Responsibilities

Yes, eventually

Qualifications Required for Position

• Bachelor’s degree required; clinical degree (e.g., RN, NP, MD) highly valued.

• Minimum of 7-10 years in healthcare operations, with significant experience in digital health or virtual care environments required.

• Experience with payer-provider collaboration in value-based care arrangements.

• Strong understanding of virtual care delivery models, including telehealth platforms and digital care coordination tools

Preferred Qualifications

• Familiarity with regulatory requirements for virtual care and population health programs preferred.

• Advanced certifications in healthcare management, such as CPHIMS, PMP, or Lean Six Sigma preferred.

• Expertise in data-driven decision-making and performance improvement methodologies (e.g., Lean, Six Sigma).

• Exceptional project management and organizational skills, with the ability to manage multiple complex initiatives simultaneously.

• Strong analytical skills with the ability to translate data into actionable insights.

• Outstanding communication, collaboration, and stakeholder management abilities.

• Proven track record of leading large-scale transformational initiatives in clinical settings.

• Deep expertise in population health management and value-based care implementation.

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps