Integrated Food Management System (IFMS) Tier 2 Analyst
CACI International IncAbout the role
The Opportunity:
CACI is currently looking for an IFMS Tier 2 Analyst to join our Integrated Food Management System (IFMS) team that supports a purpose-built food distribution management system for the USDA’s Food Distribution Program on Indian Reservations (FDPIR). The candidate will be responsible for working with end users and USDA resources to provide support for the IFMS application. This position will also work with the Production Support team to assist in defining, testing, and supporting updates to the software application.
The Ideal candidate will have strong analytical organization and communication skills and be comfortable working with a range of technical and non-technical resources.
Responsibilities:
Research and analyze help desk tickets escalated from the Tier 1 Help Desk
Perform daily, weekly, and monthly tasks to monitor System Health and alert appropriate team members of any concerns
Assist with supporting new users training and information requests
Prepare updates to release documentation and knowledge base articles for system releases and production maintenance tasks
Support briefing the USDA and program management on status and resolution of help desk tickets in weekly meetings
Perform in depth analysis while troubleshooting complex system incidents
Participate in regression testing for system upgrades and large-scale enhancements
Qualifications:
Required:
BS/BA degree and 5+ years of experience in help desk/customer support. Seven (7) years of experience can be substituted for no degree.
Ability to communicate effectively with users that have varying degrees of technical expertise
Ability to work individually (self-motivated) and within a team environment
Strong analytical and written communication skills
Ability to obtain a public trust
Must be U.S. citizen
Desired:
Experience with Salesforce applications
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more
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