Customer Service Training & Quality Specialist

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. 

JOB DUTIES:

As our Customer Service Training & Quality Specialist your main responsibilities will be:

• Orientation Training and ongoing development of the KC3 Group Members

• Introduce new job functions, document processes, monitor and report results at defined intervals.

• Investigate customer concerns and provide feedback as needed.

• Develop curriculum and document processes, including methods of assessing effectiveness.

• Assist KC3 Supervisor with new Team Members onboarding.

• Responsible for new Team Members training and schedule during the first 4 weeks of employment

• Expected to monitor progress and communicate with KC3 Supervisor

• Provide Team Member support through ongoing training, feedback, and coaching

• Available to Back-up roles when staffing requires or when additional projects are requested.

• Provide team progress reports as assigned and/or requested

• Assist with employee supervision when the Team Lead or KC3 Supervisor is unavailable

The desired candidate will have:

• Two years related experience and/or training in the field of customer service or prior supervisory experience

• Associate degree or a minimum of two years related experience

• Ability to inspire and support people

• Good people and interpersonal skills to build effective relationships with all levels of professionals

• Good motivational skills

• Excellent problem solving and troubleshooting skills

• Ability to evaluate and make decisions regarding efficiency of employees

• Ability to plan well and prioritize work

• Maintain calmness under tight pressure

• Good public speaking skills & presentation skills

• Proficient skills in spelling, communications, and data entry

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation.

• We value your authentic self. 

• Collaborative, creative, and supportive work environment.

• Passionate about safety, quality, and innovation 

• We care about the communities where we live and work. 

Just some of our many benefits include: 

• Competitive salary 

• Flexible work schedule 

• Opportunities to learn and grow 

• 401K Employer Match

• 401k Employer Non-elective Contribution 

• Well-being Program

• Medical, Prescription, Dental and Vision Insurance

• Digital Health Solutions & Telehealth

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Employee Family Assistance Program (EFAP)

• Family & Medical Leave

• Parental Leave

• Leave to Care for a Domestic Partner

• Paid Time Off & Holidays

• Company Paid Life and AD&D Insurance

• Supplemental Life and AD&D Insurance  

• Company Paid Short-term and Long-term Disability

• Buy-Up Long-term Disability

• Critical Illness Insurance

• Hospital Indemnity & Accident Insurance

• Identity Theft Protection

• Legal Insurance

• KONE Credit Union