Associate Digital Service Product Manager

Are you innovative and passionate about the end-to-end product experience? Join our team!

As a Service Experience Product Manager within our innovative product team, you will help shape and deliver strategies to provide customer assistance when, where, and how they prefer. You will leverage your strategic, system-level thinking to collaborate with engineering teams in building and operating the features and services you define.

Job Responsibilities

• Utilize strong data analysis skills to inform product strategy and roadmap, achieving desired results.
• Contribute to and execute a successful product roadmap.
• Lead the design and development of system capabilities that empower users and customers, aligning with business stakeholders, engineering teams, and cross-functional partners to meet business goals using technology.
• Communicate with development teams in technical detail, understand architectural implications, and make trade-offs in complexity, depth, or timelines.
• Evaluate and document requirements from internal and partner development teams, scope technical solutions, identify risks, and clearly communicate goals and milestones to global business stakeholders.
• Identify opportunities for technical partnerships and adoption of emerging technologies.
• Partner with design and research teams to understand client needs, manage rapid prototyping, and deliver an exceptional client experience.
• Collaborate and align with various internal teams, including Legal, Compliance, Controls, Marketing, Go-to-Market, Support, and Sales.
• Manage across a matrixed organization with dependencies from partners and functions outside the organizational hierarchy and line of business.
• Serve as the key point of contact and advocate for digital product service enablement.

Required qualifications, capabilities, and skills

• 3+ years of experience in product management, building large-scale enterprise products/systems or products at scale.
• Proven problem-solving skills with the ability to address large, complex business issues, obtain consensus, and drive organizational transformation.
• Data-driven decision-making and quantitative analysis skills.
• Innovative, curious, and client-centric mindset.
• Experience moving technical or engineering programs and products from inception to delivery, with the ability to articulate impact.
• Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.

Preferred qualifications, capabilities, and skills

• Experience in software firms, financial institutions, building products, and leading cross-functional launch initiatives.
• Excellent written and oral communication skills and strong relationship-building across the organization.
• Passion for innovation, working across boundaries to drive change, and helping others succeed.
• High degree of empathy towards end-users.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and e