About the role
<p>Are you excited about solving real IT challenges in a modern cloud environment?<br /> Are you curious about how AI can transform the way people work?</p><p>Then this internship might be your perfect match!</p><p><strong>About Studyportals</strong></p><p>Studyportals is the global leading study choice platform helping 50+ million students each year find the right university abroad. With headquarters in Eindhoven and offices worldwide, we connect students to life-changing study opportunities.</p><p>As an IT Support Intern, you will support our internal IT operations and help colleagues (our everyday superheroes) work efficiently, securely, and confidently with technology.</p><p>You’ll gain hands-on experience in a cloud-only Microsoft environment, while contributing to real improvements in how we work and adopt AI.</p><p>This role is perfect for someone curious, proactive, and eager to learn by doing.</p><p><strong>Your day to day responsibilities </strong></p><p>You will:</p><ul><li>Support the IT helpdesk by resolving user issues and service requests</li><li>Assist with onboarding and offboarding employees</li><li>Manage identities and access in Microsoft Entra ID (cloud-only)</li><li>Support device management via Microsoft Intune</li><li>Maintain and improve IT documentation and knowledge bases</li><li>Help colleagues understand IT solutions in a simple, user-friendly way</li><li>Contribute to maintaining a secure IT environment (cybersecurity focus)</li><li>Explore and support AI use cases within the organization</li></ul><ul><li>Install, configure, and maintain hardware and workstations while supporting IT operations</li></ul><p><strong>AI & your graduation assignment</strong></p><p>We strongly believe in AI as a driver for productivity and innovation.</p><p>During your internship, you can work on a graduation assignment such as:</p><ul><li>Developing an AI adoption framework to help employees integrate AI into their daily work</li><li>Exploring how tools like Microsoft Copilot can improve workflows</li><li>Researching how to scale AI adoption across teams</li></ul><p>You’ll be encouraged to act as an AI champion, bringing new ideas and experimentation into the organization.</p>